Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Narendra Goli

Oak Creek,WI

Summary

Experienced Middleware Administrator and hands-on experience in building, deploying and supporting technology solutions. Skilled in troubleshooting complex issues and providing exceptional support. Proficient in technologies like Mule, MQ Appliance, Ansible, Docker, Kibana, Dynatrace, AWS, Shell Scripting, Grafana, Python. Proactive and adaptable, with a passion for knowledge sharing and training. Strong background in creating and managing development environments. Experienced in working with Windows and UNIX-based operating systems. Eager to learn new technologies and contribute to project success.

Knowledgeable [Desired Position] with proven background in leading administrative operations and enhancing process efficiencies. Successfully managed diverse teams and implemented strategic initiatives to streamline workflows. Demonstrated proficiency in project coordination and team leadership.

Overview

12
12
years of professional experience

Work History

Lead Administrator and Automation Engineer

Wipro Technologies
06.2017 - Current
  • Company Overview: Northwestern Mutual is a US financial services mutual organization based in Franklin, Wisconsin
  • Its products include life insurance, long-term care insurance, disability insurance, annuities, mutual funds, and employee benefit services
  • Northwestern Mutual also provides consultation on asset and income protection, personal needs, investments, financial planning, estate planning, trusts, business needs, retirement, and employee benefits
  • As a mutual company, Northwestern Mutual exists for the benefit of its policy owners and clients, helping them protect against financial risk and achieve financial security
  • All responsibilities/accountabilities as outlined in the Lead Administrator
  • Serve as the first point of contact for Program teams and Release teams in terms of reporting, a status update on the project deliverables
  • Upgrade of MQ Appliance hardware in the Datacenter
  • Replace failed devices on MQ Appliance hardware
  • Collaborate with the Product Owner, Scrum Master, and other stakeholders to prepare the necessary documentation, such as the Program Increment (PI) objectives, product backlog, and dependencies
  • Ensure that all relevant information is available and accessible to participants before the planning session
  • Provide guidance and support to the development teams in making architectural decisions while onboarding new products in our space
  • Work with the architect to identify any technical risks or challenges that may impact successful execution
  • Coordinate with the team to ensure that the architectural vision and goals are aligned with the overall program objectives
  • This collaboration is crucial to align the architectural roadmap with the product roadmap
  • Business Continuity Planning and Implementation for Middleware Infrastructure
  • Scripting and Automation to reduce manual efforts and errors
  • Setting up environment variables and generating plugins
  • Collect diagnostic logs in case a PMR is opened with the Vendor whenever required
  • Troubleshoot different configuration and environment-related issues
  • Renew expired certificates to maintain system security
  • Maintain Middleware Infrastructure with the latest packs provided by the Vendor
  • Manage changes, communication, and transaction activities with leadership teams
  • Create Alert rules and Dashboards to monitor our infrastructure and provide reliability
  • Schedule and coordinate deliverable review meetings, daily defect triage calls with the project team, and status update calls with leadership teams
  • Understand business requirements from Functional Specification documents and user stories for application development, maintenance, and enhancements
  • Prepare Test closure reports and traceability matrices and provide the closure report
  • Provide a root cause analysis and recovery method for Major/Critical system issues
  • Perform an Internal Audit to improve the Quality of deliverables and support the Audit for the project
  • Northwestern Mutual is a US financial services mutual organization based in Franklin, Wisconsin
  • Its products include life insurance, long-term care insurance, disability insurance, annuities, mutual funds, and employee benefit services
  • Northwestern Mutual also provides consultation on asset and income protection, personal needs, investments, financial planning, estate planning, trusts, business needs, retirement, and employee benefits
  • As a mutual company, Northwestern Mutual exists for the benefit of its policy owners and clients, helping them protect against financial risk and achieve financial security

ENGINEER-L2

FOREX BANK AB
04.2015 - 05.2017
  • Company Overview: Forex Bank AB is a Sweden-based financial services company, founded in 1927
  • It provides currency exchange, savings and loans, credit cards, and cashier and money transfer services
  • Until the beginning of the 1990s, FOREX Bank was the only company besides the banks that was licensed by the Bank of Sweden to trade in currencies
  • Since 2003, Forex is a licensed bank
  • Today, FOREX Bank is one of the world's biggest foreign exchange bureaus with a turnover in 2008 of more than 5.1 billion US dollars
  • Configured Web Sphere MQ Queue Managers, Queues, and Channels etc
  • Monitoring and maintenance of Queue Managers, Queues, Channels and Listeners
  • Created MQ objects on local and remote MQ servers
  • Enabled Triggering on MQ Queues
  • Installation and configuration of Web Sphere MQ
  • Performed Administration tasks using MQSC Commands
  • Extensive experience in configuration and monitoring the MQ Listeners, channel initiators, Trigger Monitors, MQ Log files, and Dead Letter Used MQSC Commands to perform administration tasks
  • Having experience in performing the backup strategies and in performing the recovery scenarios
  • IBM MQ Series related troubleshooting and Bug Fixing
  • Working configuration Cluster setups
  • Assist in configuring new queues and channels as per requirements
  • Apply basic configuration changes under the guidance of senior team members
  • Backup and restore MQ configurations and queues when required
  • Adhere to organizational SLAs (Service Level Agreements) for incident resolution
  • Follow established ITIL processes for incident, problem, and change management
  • Ensure compliance with security policies and industry regulations
  • Forex Bank AB is a Sweden-based financial services company, founded in 1927
  • It provides currency exchange, savings and loans, credit cards, and cashier and money transfer services
  • Until the beginning of the 1990s, FOREX Bank was the only company besides the banks that was licensed by the Bank of Sweden to trade in currencies
  • Since 2003, Forex is a licensed bank
  • Today, FOREX Bank is one of the world's biggest foreign exchange bureaus with a turnover in 2008 of more than 5.1 billion US dollars

SUPPORT ENGINEER

CALHEERS HEALTH
07.2013 - 04.2015
  • Company Overview: CalHeers is a California healthcare eligibility, enrollment, and retention system project the patient protection and affordable care act of 2010 requires states to create a simple way for individuals and small businesses to obtain affordable health care coverage, millions of Californians will be eligible for coverage, often with substantial subsidies
  • CalHeers is an automated system that will serve as the consolidated system support for eligibility, enrollment, and retention for the exchange, medical and healthy families help improve Californians access to affordable health care coverage options help people make informed choices among health plans options
  • Provided L1 support on IBM WebSphere support
  • Basic level Log and incident monitoring
  • Working on Client-server Architecture in CCT
  • Involved with security implementations like SSL and OAM
  • Configuring and implementing Client/Server Architecture
  • Implementing Distribution Communication and Clustering Communication over different platforms
  • Provide first-level support to users experiencing issues with IBM MQ
  • Assist with user access and permissions management
  • Escalate complex issues to L2 or L3 support teams when necessary
  • Prepare regular reports on MQ server health and performance
  • Document frequently encountered issues and their resolutions to build a knowledge base
  • Assist with user access and permissions management
  • Perform basic troubleshooting to identify root causes of incidents and resolve issues promptly
  • CalHeers is a California healthcare eligibility, enrollment, and retention system project the patient protection and affordable care act of 2010 requires states to create a simple way for individuals and small businesses to obtain affordable health care coverage, millions of Californians will be eligible for coverage, often with substantial subsidies
  • CalHeers is an automated system that will serve as the consolidated system support for eligibility, enrollment, and retention for the exchange, medical and healthy families help improve Californians access to affordable health care coverage options help people make informed choices among health plans options

Education

Bachelor of technologies - electronic circuits and communication systems

JNTU Hyderabad
01.2013

Skills

  • IBM MQ
  • Mulesoft Administer
  • Certified Kubernetes Administrator
  • AWS Transfer Family
  • Shell and Python Scripting
  • Terraform
  • Ansible
  • IBM WebSphere Administer
  • IBM Urbancode Deploy
  • Kibana

Personal Information

Visa Status: H1B

Timeline

Lead Administrator and Automation Engineer

Wipro Technologies
06.2017 - Current

ENGINEER-L2

FOREX BANK AB
04.2015 - 05.2017

SUPPORT ENGINEER

CALHEERS HEALTH
07.2013 - 04.2015

Bachelor of technologies - electronic circuits and communication systems

JNTU Hyderabad

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