Narendra Konkapaka
Dublin,Ireland
Summary
Experienced IT professional with 3.9 years of expertise in Network Engineering, Cloud Computing, and Security Operations Center (SOC). Proficient in troubleshooting network issues, securing IT infrastructure, deploying and managing cloud environments like AWS and Azure, automating workflows using DevOps tools (Docker, Jenkins, Terraform), and implementing Big Data solutions including Hadoop and Spark. Skilled in incident response, threat detection, and vulnerability management. Currently pursuing an MSc in Big Data Management and Analytics at Griffith College in Dublin.
Overview
5
5
years of professional experience
Work History
Technical Support Analyst
Redcentric Support Services Private Ltd
05.2021 - 02.2024
- Troubleshoot L2/L3 network issues, issues/tickets raised by the users related to either LAN, WAN, VOIP, routing, switching, and Securities and provide effective resolution of the issue
- Upgrading the IOS and replacing faulty Network Devices
- Documenting root cause analysis and reason for all major outages
- Troubleshooting of ADSL, FTTC, MPLS, VPN, VOIP, and Wireless (Access points) links
- Planning and Handling of Change Management for all Managed network devices and coordinating with the core Team till closure
- Coordinating with the Telecom Providers and ensuring in-time resolution of issues
- Providing onsite support for any major breakdown and/or network outage
- Involved in Server Backup Monitoring and re-running backup if it failed
- Worked as a resource coordinator, dealing with internal and supplier resources as per customer requirements
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
NOC Engineer
Excell Media Private Ltd
06.2020 - 05.2021
- Provided helpdesk support for network and system issues across multiple clients
- Configured and maintained network infrastructure (switches, routers, VoIP)
- Assisted in firewall rule configurations, improving network security and incident resolution
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
Intern
Signer Tech
05.2019 - 06.2019
- Developed an online banking application using Python and SQL
- Designed and implemented a Tic-Tac-Toe game for skill-building
Education
MSc - Big Data Management and Analytics
Griffith College
02.2025
BTech - Computer Science and Engineering
GITAM University
01.2020
Intermediate Education - MPC Stream
Sri Chaitanya Junior College
01.2016
Secondary School Certificate - SSC - 10th Grade
Zilla Parishad High School
01.2014
Skills
Networking & Security: TCP/IP, LAN, WAN, VPN, MPLS, BGP, Routing & Switching, Firewall Management
Network Monitoring: SolarWinds, PRTG, Wireshark, Incident Response, Security Auditing
Cloud & DevOps: Cloud Platforms: AWS (EC2, S3, IAM, CloudFormation), Microsoft Azure
DevOps Tools: Docker, Kubernetes, CI/CD (Jenkins, Git), Terraform, Ansible, Automation
Cloud Security: IAM, Cloud Automation, EC2, Lambda, Azure VMs
Programming & Scripting Languages: Python, Java, C, JavaScript, Shell Scripting, API Development
Big Data: Apache Hadoop, Spark, MapReduce, Data Processing, XGBoost, LightGBM, Machine Learning
Security: GDPR, NIST, ISO 27001, Compliance Auditing
Certifications And Awards
- Microsoft Certified: Azure AI Fundamentals
- Google Certified Technical Support specialist
- Azure Data Fundamentals
- Apache Spark Certification
- Python Programming Certification
- Awarded Young Achiever by Ullas Trust
- Zonal Level Long Jump Champion
- ICT@School Program by NIIT
Personal Information
- Date of Birth: 05/27/99
- Nationality: Indian
Hobbies and Interests
- Adventure Sports
- Volleyball
- Vgames
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Technical Support Analyst
Redcentric Support Services Private Ltd
05.2021 - 02.2024
NOC Engineer
Excell Media Private Ltd
06.2020 - 05.2021
Intern
Signer Tech
05.2019 - 06.2019
BTech - Computer Science and Engineering
GITAM University
Intermediate Education - MPC Stream
Sri Chaitanya Junior College
Secondary School Certificate - SSC - 10th Grade
Zilla Parishad High School
MSc - Big Data Management and Analytics
Griffith College
Similar Profiles
Rithu Dharmarajan LethikaRithu Dharmarajan Lethika
Product Owner at Deloitte Support Services Private LimitedProduct Owner at Deloitte Support Services Private Limited
Reetu Kumar PatraReetu Kumar Patra
Team Leader at Aegis Customer Support Services Private LimitedTeam Leader at Aegis Customer Support Services Private Limited
Shilpa MenonShilpa Menon
Assistant Manager, Client Intelligence Reporting at Deloitte Support Services India Private LimitedAssistant Manager, Client Intelligence Reporting at Deloitte Support Services India Private Limited
Umair KhanUmair Khan
Content Reviewer at AccentureContent Reviewer at Accenture
John Akot MouJohn Akot Mou
Well testing operator at China National Logging Corporation-CNLCWell testing operator at China National Logging Corporation-CNLC