Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
declaration
Timeline
Generic
Narendra Singh

Narendra Singh

Richmond,VA

Summary

Seeking a challenging and progressive career using my inner strengths, professional skills and creative thinking to gain future exposure, strengths and experiences

Hospitality professional, with an overall experience of nearly 3 years in House Keeping Operations in hotel environment. Actively support the goals of the department as well as the company, as a whole, to ensure high quality and consistent service. Strong supervisory skills, ability to designate responsibilities. Ability to display a warm and hospitable attitude at all times, even when dealing with intoxicated guests, irate customers and insubordinate staff. Ability to work effectively with all personality types. Good verbal and written communication skills. Ability to understand and carry out verbal & written instructions independently. Ability to work weekends, holidays, mornings, and nights. Maintain hotel standards, policies & procedures, prioritize and organize work assignments. Knowledge of cleaning equipment, chemicals, and procedures. Creative & analytical problem solver with good communication skills having ability to motivate staff. Highly effective with problem solving skills and risk assessment, handling customer grievances efficiently. Proficient with Microsoft office Suite, MS Automations, ONQ, IDS, Micros, Opera and HOT SOS.

Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.

Experienced with customer service, enhancing guest experiences through attentive service. Utilizes strong communication skills to ensure seamless interactions between staff and guests. Track record of maintaining high standards in cleanliness and presentation.

Professional with experience in food and beverage industry, ready to excel in this role. Skilled in delivering exceptional customer service, managing orders efficiently, and ensuring high standards of cleanliness and presentation. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excel in communication, multitasking, and maintaining positive dining experience for all guests.

Overview

7
7
years of professional experience

Work History

Food Server

SAHEB INDIAN BISTRO
01.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Accurately took and processed food and beverage orders using POS systems.
  • Ensured cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new servers on menu items and service protocols.

Food Service Supervisor

Sheraton Hotels
12.2023 - 01.2025
  • Supervised daily operations of food service department, ensuring high standards of quality and customer satisfaction.
  • Trained and mentored staff on food safety protocols and service techniques, enhancing team performance.
  • Coordinated inventory management and supply ordering to maintain optimal stock levels and reduce waste.
  • Developed schedules for kitchen staff to optimize workflow during peak service hours, improving efficiency.

Housekeeping Supervisor

Accor Hotels
04.2022 - 01.2023
  • Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
  • Trained and mentored team members on efficient cleaning techniques and equipment usage.
  • Implemented inventory management system for cleaning supplies, reducing waste and costs.
  • Conducted regular inspections of guest rooms and common areas to maintain quality control.

Food Runner

ITC FORTUNE
04.2021 - 02.2022
  • Delivered food promptly to tables, ensuring high-quality service and guest satisfaction.
  • Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing overall customer experience.
  • Assisted servers by anticipating guest needs and providing efficient support during peak hours.

Industrial Trainee

IHG Hotels & Resorts
12.2018 - 04.2019
  • Assisted in daily operations, ensuring seamless service delivery in guest check-in processes.
  • Supported inventory management, contributing to efficient stock control and minimizing waste.
  • Coordinated with housekeeping to maintain high cleanliness standards across multiple hotel areas.
  • Implemented process improvements that enhanced guest satisfaction scores during stay experiences.

Education

Graduate (BSc) -

Institute of hotel management
Lucknow, India

10+2 - undefined

Board of CBSE
India

10th - undefined

Board of CBSE
India

Skills

  • Guest Relationship Management
  • Customer Service
  • Quality Control
  • Creative Problem Solving
  • Policies & Procedures
  • Inventory Control
  • Quality Assurance
  • Service Excellence
  • Cash handling
  • Professional attitude
  • Order taking
  • Menu memorization
  • Order accuracy
  • Supply restocking
  • Dining customer service
  • Effective customer upselling
  • Buffet setup and takedown

LANGUAGE SKILLS

Fluent in English & Hindi

declaration

All information in this resume is true and correct to the best of my knowledge and belief.

Timeline

Food Server

SAHEB INDIAN BISTRO
01.2025 - Current

Food Service Supervisor

Sheraton Hotels
12.2023 - 01.2025

Housekeeping Supervisor

Accor Hotels
04.2022 - 01.2023

Food Runner

ITC FORTUNE
04.2021 - 02.2022

Industrial Trainee

IHG Hotels & Resorts
12.2018 - 04.2019

10+2 - undefined

Board of CBSE

10th - undefined

Board of CBSE

Graduate (BSc) -

Institute of hotel management
Narendra Singh