Naresh Yaragani
Mays Landing,NJ
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Frontdesk manager
Garden state inn
Absecon, New Jersey
05.2019 - 08.2023
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front desk staff on customer service protocols.
- Coordinated room assignments and maintained accurate reservation records.
- Implemented hotel policies to enhance guest experiences and satisfaction.
- Handled guest inquiries and resolved issues promptly and professionally.
- Monitored inventory of supplies and ordered necessary items as needed.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
Education
Master of Science -
Silicon Valley University
San Jose, CA 01.2015 - 08.2016
Skills
- Guest relations
- Reservation management
- Front desk operations
- Cash handling
- Conflict resolution
- Attention to details
- Problem-solving skills
- Computer operation
Languages
English
Full Professional
Hindi
Professional
Telugu
Native/ Bilingual
Timeline
Frontdesk manager
Garden state inn
05.2019 - 08.2023
Master of Science -
Silicon Valley University
01.2015 - 08.2016
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