Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naresha Wallace

Tacoma

Summary

Offering optimistic and detail-oriented approach, with strong foundation in customer service and relationship-building. Brings ability to quickly learn industry standards and technologies, coupled with excellent communication and organizational skills. Ready to use and develop problem-solving and negotiation skills in Property Manager role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Leasing Manager

Redside Partners LLC
09.2024 - Current
  • Managed leasing operations at a 159-unit lease-up property, increasing occupancy from 72% to 94%.
  • Effectively handle lease renewals and negotiate favorable terms, ensuring tenant satisfaction and retention.
  • Organize community events to foster resident engagement and create a vibrant living environment.
  • Collaborate with maintenance, ownership, and vendors to ensure smooth daily operations and resident satisfaction.
  • Implemented marketing strategies and promotions to drive traffic and leasing activity.
  • Analyze local rental market trends to offer competitive pricing and maximize revenue for the property.
  • Fostered positive resident experiences through proactive communication and problem resolution.

Leasing Agent

Two Coast Living
07.2023 - 08.2024
  • Supported leasing for a 700-unit multifamily community with consistent occupancy rates above 90%.
  • Conduct apartment tours, process applications, and collect fees, enhancing tenant satisfaction.
  • Coordinate move-ins/outs, providing support to resolve resident issues, ensuring smooth transitions.
  • Build and maintain relationships with tenants, fostering a positive community atmosphere.
  • Screened applicants collected deposits, processed lease paperwork, and assisted with move-ins/move-outs.
  • Collaborated with property managers to maintain operational efficiency and service excellence.

Customer Service Representative

Acme Distribution
03.2022 - 06.2023
  • Audited issue trackers and vendor appointments, ensuring high-quality shipments and timely reports
  • Processed orders, optimized driver routes, enhanced delivery efficiency and customer satisfaction.
  • Collaborated with third-party vendors, resolving issues promptly and maintaining service standards.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through proactive communication and problem-solving.
  • Worked closely with cross-functional teams to optimize delivery routes, improving operational efficiency and reducing costs.
  • Accurately processed orders and verified shipment details to maintain high standards of accuracy and consistency in customer deliveries.

Education

Associate of Science - Esthetic Science

Clover Park Technical College
Lakewood, CA
12-2020

Skills

  • Oversight of property operations
  • Lease compliance administration
  • Expense forecasting and collection
  • Community involvement initiatives
  • Coordination of vendor services and maintenance activities
  • Fair housing regulations knowledge
  • Effective problem solving

Certification

Pursuing Real Estate License & CAM certification

Timeline

Leasing Manager

Redside Partners LLC
09.2024 - Current

Leasing Agent

Two Coast Living
07.2023 - 08.2024

Customer Service Representative

Acme Distribution
03.2022 - 06.2023

Associate of Science - Esthetic Science

Clover Park Technical College

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