Summary
Overview
Work History
Education
Skills
Timeline
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Nareth Song

Lake Stevens,WA

Summary

I am a proactive individual with effective organizational abilities and a passion for continuous learning. Seeking a role where I can contribute my enthusiasm, drive, and determination to contribute to growth and success.

Overview

19
19
years of professional experience

Work History

Senior Talent Engagement Specialist

Verstela (TERRA Staffing Group)
11.2016 - 06.2025
  • Managed high-volume inbound and outbound communication with applicants via phone, text, and email, delivering exceptional customer service throughout the candidate journey
  • Oversaw applicant record management, including accurate data entry across multiple CRM platforms and internal trackers
  • Provided account management support as liaison between the Talent team and Branch Managers, checking in routinely with Management to confirm completion of projects, uncover needs, and collect feedback
  • Managed complex, high-volume scheduling using Outlook, coordinating across 20+ office calendars daily with precise attention to detail
  • Delivered company-wide calendar forecast report weekly, alerting to high schedule volumes
  • Collaborated cross-functionally with Marketing and Branch teams to drive applicant flow and support recruitment
  • Sent targeted mass messaging to hundreds of applicants and efficiently managed responses to ensure timely engagement
  • Conducted QA reviews of job ads to ensure compliance with internal standards and external regulatory guidelines
  • Contributed to strategic initiatives and process improvements through collaborative testing and feedback on new tools and workflows
  • Effectively multitasked within multiple systems and platforms in a fast-paced, metrics-driven environment
  • Consistently met or exceeded interview scheduling goals personally and contributed to teams success

Customer Relations Rep/Maintenance Admin

PACIFIC LANDSCAPE MANAGEMENT
09.2015 - 04.2016
  • Opened office doors from Monday - Friday. Assisted Owners, Project Managers, and fellow employees daily as needed.
  • Answered multi-line phone, screened all incoming calls and directed to appropriate departments. Transcribed messages from answering machines and email correspondences to appropriate departments.
  • Entered all potential client information and discussed types of services offered from the company and recorded types of services are being inquired via email and distributed to appropriate departments.
  • Ensured client contracts were up to date and all services are scheduled as requested by clients. Add and remove clients from company client list as needed.
  • Filed and maintained all monthly billings and correspondences pertaining to services rendered.
  • Managed all Maintenance requests and data entry from Project Managers such as, client service dates, address, monthly billing costs, and special requests from clients.
  • Created spreadsheets which included vendor information and monthly billing costs for owner of company.
  • Managed multiple databases to keep track of all company inventory costs.
  • Provided Production Sheets to Project Managers and Account Managers for services being rendered. Posted job openings online as needed.
  • Submitted vacation requests for all employees, managed all employee vacation calendar and sick leaves.
  • Assisted with new employee training and maintained employee clothing inventory.
  • Maintained cleanliness of kitchen and restrooms. Made sure snacks and office supplies were well stocked. Ordered all office supplies as needed.
  • Completed all company insurance renewals and legal documents including Workers Compensation, General Liability, W9, and Subcontractors Agreement.

Poker Floor Supervisor/Poker Dealer

SILVER DOLLAR CASINO
12.2006 - 01.2014
  • Poker Floor Supervisor: Coordinated all Poker operations on assigned shift, responsible for the supervision of Poker Dealers, and maintains two-way communication with subordinates to ensure awareness of new policies or procedures.
  • Maintained a high degree of professionalism when dealing with subordinates and customers, administered policies and procedures in conformity with the State Gambling Commission.
  • Ensure reports are accurately completed at designated time. Ensure proper inventory of cheques in Poker bank drawer to enable payouts to be made quickly and accurately.
  • Paid out all jackpots accordingly to Gaming rules and recorded all customers information into Casino database.
  • Completed daily evaluation sheet at specific levels of win or loss.
  • Settled disputes in a professional and timely manner. Handled guests and fellow employees concerns quickly and efficiently. Informed Poker Manager and Surveillance team of any irregularities.
  • Poker Dealer: Organized various poker games and ensure accuracy in all collection of revenue for house and ensure optimal level of services and courtesy for all customers.
  • Analyze all customer play and transaction in shift and inform Poker Floor Manager of any discrepancies.
  • Perform all chips buy in for all new customers and assist to poker table.
  • Manage all rake collection from tables and coordinate with players to ensure efficiency in all betting procedures.

Education

Certified Medical Assistant - Medical Assistant Front/Back Office

Mexican American Opportunity Foundation
Bakersfield, WA
01.2004

High School Diploma - undefined

Bakersfield High School
Bakersfield, CA
01.2002

Skills

  • Attention to detail
  • Knowledge of MS Word, Excel, Outlook, Quickbooks
  • Self motivated, take initiative, high level of energy
  • Communication, organization and prioritization skills
  • Administrative Support
  • Customer Service
  • Data Entry
  • Adaptability
  • Problem Solving
  • Tolerant and flexible to different situations
  • Team player

Timeline

Senior Talent Engagement Specialist

Verstela (TERRA Staffing Group)
11.2016 - 06.2025

Customer Relations Rep/Maintenance Admin

PACIFIC LANDSCAPE MANAGEMENT
09.2015 - 04.2016

Poker Floor Supervisor/Poker Dealer

SILVER DOLLAR CASINO
12.2006 - 01.2014

Certified Medical Assistant - Medical Assistant Front/Back Office

Mexican American Opportunity Foundation

High School Diploma - undefined

Bakersfield High School

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