Summary
Overview
Work History
Education
Skills
Timeline
Generic

Narges Hafizi

Summary

Shift manager and sales supervisor in the retail and fastfood environment.

Overview

4
4
years of professional experience

Work History

Sales Supervisor

SMCP
Livermore
10.2025 - Current
  • Led sales team in achieving daily, weekly, and monthly sales targets.
  • Coached team members on effective customer engagement and product knowledge.
  • Conducted regular training sessions to enhance team skills and performance.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Collaborated with marketing to align promotions with sales objectives.
  • Managed inventory levels and ensured timely replenishment of stock.
  • Facilitated communication between departments to streamline operations.
  • Resolved customer complaints and provided solutions to enhance satisfaction.
  • Monitored sales performance metrics to track team progress and improve results.
  • Promoted a positive team environment to boost morale and productivity.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Managed sales personnel, setting performance goals and strategies for attaining objectives.

SALES SUPERVISOR

CHICOS FAS (SOMA)
07.2023 - Current
  • Developing and achieving Daily, weekly, monthly, quarterly, and yearly goals.
  • Based on the daily goals, making personal goals.
  • Greet, educate and communicate with customers.
  • Listen to the customers and based on their answers.
  • Key responsibilities.
  • Working at the shipments and inventory.
  • Placing and processing online orders.
  • Working in different shifts include (weekend and holidays)

SHIFT MANAGER

MACDONALDS
01.2022 - Current
  • Developing and achieving Daily, weekly, monthly, quarterly, and yearly goals.
  • Customer service.
  • Communicate with the customers and listen to their needs.
  • Problem solver.
  • Lead, guide, and help the team.
  • Having the desire and passion to learn more.
  • Working in different shifts include (weekend and holidays)

Education

High school diploma -

Jamhuryat high school

Las Positas college

Skills

  • Creativity
  • Leadership
  • Organizing
  • Solution seeker
  • Problem solving
  • Microsoft office
  • Microsoft outlook
  • Point of sale (POS) system
  • Sales operation
  • Customer service
  • Bilingual communication (Dari and English)
  • Store management
  • Retail sales
  • Key performance indicators
  • Multitasking
  • Visual and merchandising
  • Calling clients
  • Stock control
  • Team player

Timeline

Sales Supervisor

SMCP
10.2025 - Current

SALES SUPERVISOR

CHICOS FAS (SOMA)
07.2023 - Current

SHIFT MANAGER

MACDONALDS
01.2022 - Current

High school diploma -

Jamhuryat high school

Las Positas college
Narges Hafizi