Narges Hafizi
Summary
Shift manager and sales supervisor in the retail and fastfood environment.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
SMCP
Livermore
10.2025 - Current
- Led sales team in achieving daily, weekly, and monthly sales targets.
- Coached team members on effective customer engagement and product knowledge.
- Conducted regular training sessions to enhance team skills and performance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with marketing to align promotions with sales objectives.
- Managed inventory levels and ensured timely replenishment of stock.
- Facilitated communication between departments to streamline operations.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Monitored sales performance metrics to track team progress and improve results.
- Promoted a positive team environment to boost morale and productivity.
- Processed cash, credit and check transactions with POS system and cash register.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
SALES SUPERVISOR
CHICOS FAS (SOMA)
07.2023 - Current
- Developing and achieving Daily, weekly, monthly, quarterly, and yearly goals.
- Based on the daily goals, making personal goals.
- Greet, educate and communicate with customers.
- Listen to the customers and based on their answers.
- Key responsibilities.
- Working at the shipments and inventory.
- Placing and processing online orders.
- Working in different shifts include (weekend and holidays)
SHIFT MANAGER
MACDONALDS
01.2022 - Current
- Developing and achieving Daily, weekly, monthly, quarterly, and yearly goals.
- Customer service.
- Communicate with the customers and listen to their needs.
- Problem solver.
- Lead, guide, and help the team.
- Having the desire and passion to learn more.
- Working in different shifts include (weekend and holidays)
Education
High school diploma -
Jamhuryat high school
Las Positas college
Skills
- Creativity
- Leadership
- Organizing
- Solution seeker
- Problem solving
- Microsoft office
- Microsoft outlook
- Point of sale (POS) system
- Sales operation
- Customer service
- Bilingual communication (Dari and English)
- Store management
- Retail sales
- Key performance indicators
- Multitasking
- Visual and merchandising
- Calling clients
- Stock control
- Team player
Timeline
Sales Supervisor
SMCP
10.2025 - Current
SALES SUPERVISOR
CHICOS FAS (SOMA)
07.2023 - Current
SHIFT MANAGER
MACDONALDS
01.2022 - Current
High school diploma -
Jamhuryat high school
Las Positas college