Nargess Rahmani
Sterling,VA
Summary
Results-driven Certified Scrum Master with background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts towards business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust. Possess specialized skills in agile methodology, team facilitation, and backlog refinement to optimize project workflows. Excel in communication, leadership, and problem-solving to navigate complex project challenges and drive successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master
General Dynamics Information Technology
Falls Church, VA
06.2023 - Current
- Used Agile methods and processes to coach 3 product owners through complex problem-solving solutions and strategies
- Facilitated 100+ Agile Ceremonies such as Sprint Planning, Daily Standup's, Retrospectives, Story Refinement, and Release Planning
- Ensured user stories were 100% ordered, defined, and ready to be worked on by developers and testers
- Removed 75+ obstacles and managed risks to enable team efficiency and effectiveness
Business Analyst, GSA
General Dynamics Information Technology
Falls Church, VA
08.2023 - 06.2023
- Analyzed project requirements to restructure the level of effort represented on ServiceNow (i.e
- Shifting stories to epics, headcount necessary for initiatives, and adjusting sprints)
- Generated purchase requisitions & orders in Oracle through SC360 while providing training to other team members on the process & software
- Provided 200+ employees with charge codes and closely monitored all invoices
- Created employee forecast monthly for financial team
Business Development Intern
General Dynamics Information Technology
Falls Church, VA
06.2022 - 08.2022
- Developed 15 long-term Strategic Client Engagement (SCE) plans within the Agile framework
- Created a pipeline database with 300+ pieces of data around contracts, markets, financial reports, and the synergy between these data categories
- Utilized Salesforce & Microsoft Office to create presentations on sector performance & projections
Business Development Associate
Variety, LLC
Leesburg, VA
06.2019 - 06.2022
- Distributed marketing materials on a bi-weekly basis, using PowerPoint and Word to create the multimedia and Outlook to distribute it, for both internal and external recipients
- Organized a daily inventory count using Excel, submitting a weekly report displaying purchase and stocking trends for individual products, and a total report showcasing profit/loss by month
- Assisted with on-the-floor duties, processing 100+ customer transactions per week, and following up with customers to determine what products they would like to see the store stock
- Tracked product prices against our 5 major competitors by visiting the stores and checking their websites, acquiring the quantitative data to support the CEO's decisions when re-pricing products, and providing the customers with the fairest prices available in the market
Customer Service Associate
The Fitness Equation
Ashburn, VA
01.2020 - 06.2020
- Worked with TFE Management to update 300+ member billing information, sold 100+ gym & workout merchandise, and assisted roughly 500+ customers and business partners in organizing meetings
- Took the personal initiative to customize workout plans for numerous customers to ensure they made full use of the gym, which lead to 3% increase in customers taking personal training lessons
- By consistently exceeding the expectations of my role, I was allowed the responsibility open and close on my own, and then trained 5 additional new associates to do the same
Front Desk Coordinator
Flow Beauty Bar
Ashburn, VA
07.2018 - 12.2019
- Created a master logbook in Google Sheets that linked to multiple personal sheets of the hairstylists
- Maintained an inventory management Excel file to track all the supplies in the store, after which I took the initiative to perform some data analysis on what supplies were, and weren't, purchased by customers
- Managed the 4-figure budget for, and assisted in creating, the physical marketing used by the store
Education
Bachelors - Management Information Systems
George Mason University
05.2023
Skills
- Data Analysis
- ServiceNow
- Jira
- Agile
- Oracle
- IT Service Management
- Risk Management
- Project Coordination & Management
- Business Process Improvement
- In-Person & Remote Teamwork
- Policy Development
- Strategic Business Planning (LRP)
- Consumer Research
- Empathy and emotional intelligence
- Customer interaction
Certification
- ITIL V4
- Certified Scrum Master (CSM)
- AWS Cloud Practitioner (In Progress)
Timeline
Business Analyst, GSA
General Dynamics Information Technology
08.2023 - 06.2023
Scrum Master
General Dynamics Information Technology
06.2023 - Current
Business Development Intern
General Dynamics Information Technology
06.2022 - 08.2022
Customer Service Associate
The Fitness Equation
01.2020 - 06.2020
Business Development Associate
Variety, LLC
06.2019 - 06.2022
Front Desk Coordinator
Flow Beauty Bar
07.2018 - 12.2019
Bachelors - Management Information Systems
George Mason University
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