Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Nargis Feroz

Tracy,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Fragrance Counter Manager

Macys Department Store
Tracy, CA
07.2023 - Current
  • Developed and implemented fragrance counter training programs for sales associates.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted regular staff meetings to discuss upcoming promotions or changes in policy or procedure.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Prepared weekly forecasts for future orders based on current trends in sales data.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Managed inventory of fragrances, cosmetics, and beauty products on the counter.
  • Performed daily opening and closing procedures at the fragrance counter.
  • Resolved customer issues quickly and efficiently while maintaining positive relationships with customers.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in daily store recovery and replenishment.
  • Maintained accurate records of daily sales transactions.
  • Identified customer needs and provided product recommendations to meet those needs.
  • Assisted in developing visual merchandising strategies to promote new fragrances or products.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.

Fine Jewelry Sales Associate

Macys Department Store
Tracy, CA
10.2021 - 06.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Worked with off-site locations to find desired items for customers.
  • Provided product knowledge about the available fine jewelry items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided assistance with online orders from customers who had difficulty navigating the website.
  • Resolved customer complaints in an efficient and courteous manner.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Worked closely with the store manager to develop strategies for increasing sales revenue.
  • Trained new associates and coached on marketing methods and engagement strategies, resulting in more than $in sales over course of months.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Bagged or packaged purchases and wrapped gifts.
  • Participated in promotional events such as trunk shows or special discounts for holidays.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Conducted inventory checks to ensure adequate stock levels were maintained.
  • Maintained accurate records of all sales transactions.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cross-sold additional items that complemented featured products being purchased by customers.
  • Supported team members during peak business hours.
  • Processed sales transactions using point-of-sale systems.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Advised customers on proper care of fine jewelry pieces.
  • Assisted customers in selecting jewelry pieces according to their preferences and needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Upsold warranties and purchase add-ons, enabling store to reach sales revenues for consecutive quarters.

Fine Jewelry Sales Associate/Leader

Sears Roebuck
Tracy, CA
10.2016 - 02.2020
  • Increased sales by 100% through effectively helping customers choose products to represent specific needs.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Assisted customers in selecting jewelry pieces according to their preferences and needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Attended weekly staff meetings to discuss trends in the industry and provide feedback on customer service issues.
  • Supported team members during peak business hours.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Followed store opening and closing procedures as per company guidelines.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Developed relationships with vendors to receive new merchandise as needed.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cross-sold additional items that complemented featured products being purchased by customers.
  • Ensured store security by monitoring suspicious activities and individuals.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Described merchandise and explained use, operation and care.
  • Used bilingual skills to assist other sales associates in closing sales with farsi speaking customers.
  • Processed sales transactions using point-of-sale systems.
  • Provided product knowledge about the available fine jewelry items.
  • Utilized social media platforms to promote products and services.
  • Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Provided information to customers on upcoming promotions, activities and events.
  • Maintained records related to sales for store management.
  • Participated in promotional events such as trunk shows or special discounts for holidays.
  • Monitored competitors' pricing structures to ensure competitive rates were offered to customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Greeted customers and provided exceptional customer service.
  • Placed special orders or called other stores to find desired items.
  • Advised customers on proper care of fine jewelry pieces.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Bagged or packaged purchases and wrapped gifts.
  • Worked closely with the store manager to develop strategies for increasing sales revenue.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Worked with off-site locations to find desired items for customers.
  • Provided assistance with online orders from customers who had difficulty navigating the website.
  • Maintained accurate records of all sales transactions.
  • Organized merchandise displays in a visually appealing manner.
  • Conducted inventory checks to ensure adequate stock levels were maintained.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Restocked merchandise from inventory during downtime when items upfront became low.

Cashier

Toys R Us
Newark, CA
09.1998 - 05.2001
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customers' questions and provided information on store procedures or policies.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed other duties as assigned by management.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Built and maintained productive relationships with employees.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Contacted new and existing customers to outline benefits of products.
  • Offered customers carry-out service at completion of transaction.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Monitored customer order process and addressed customer issues.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Welcomed customers, offering assistance to help find store items.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Followed company security procedures for handling large sums of money.
  • Helped with purchases and signed customers up for rewards program.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Fostered relationships with customers to expand customer base and retain business.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Greeted customers promptly and responded to questions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed sales transactions to prevent long customer wait times.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to company initiatives and achieved established goals.
  • Scanned items and checked pricing on cash register for accuracy.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Created successful strategies to develop and expand customer sales.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Answered customer questions and provided store information.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

High School Diploma -

Amena High School
Kabul Afghanistan
05-1992

Skills

  • Employee Development
  • Customer Service
  • Policy Administration
  • Employee Coaching and Mentoring
  • Performance Tracking and Evaluation
  • and Conflict Resolution
  • Managing Operations and Efficiency
  • Training and Development
  • Good Judgment
  • Staff Training
  • Customer Relationship Management
  • Team Leadership
  • Goal Setting
  • Business Development
  • Business administration
  • Business planning
  • Sales and marketing
  • Financial Management
  • [Type] Software Proficiency
  • Google Workspace
  • First Aid/CPR

Timeline

Fragrance Counter Manager

Macys Department Store
07.2023 - Current

Fine Jewelry Sales Associate

Macys Department Store
10.2021 - 06.2023

Fine Jewelry Sales Associate/Leader

Sears Roebuck
10.2016 - 02.2020

Cashier

Toys R Us
09.1998 - 05.2001

High School Diploma -

Amena High School

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Nargis Feroz