Nargis Ramprashad
Sugar Land,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Implementation Analyst
Solutran/Optum
08.2022 - Current
- Build relationships and act as key contact between new clients and internal stakeholders to implement new benefit setups; support different implementation scenarios for new and existing clients
- Manage multiple high-profile implementations with various degrees of complexity
- Lead and execute new client implementations and provide regular status updates to management and project management team
- Ability review and explain file specifications with external clients; troubleshoot file errors and effectively communicate errors/resolution back to client
- Process and analyze inbound and outbound client files, and prepare summary for client approval
- Complete feature analysis, elicit, translate, and simplify requirements and turn into artifacts including functional design documents, technical requirements, use cases, developing test plans and test cases, conducting testing, overseeing training and procedural documentation
- Manages reporting requests for ad hoc reports to support clients, marketing, sales, product, and management
- Proactively seek and implement process improvements including analyzing data trends to identify opportunities through internal & external system/process enhancements
- Escalate requests outside of the scope or specified responsibilities to management/PMO
- Analyze product issues, perform root cause analysis, and develop effective solutions that meet end user and client business requirements
- Assist product or project manager in documenting requirements and implementing new strategic features or functionality
- Support Operations Analysts in trouble-shooting complex issues and well as supporting with evening coverage
- Analyze a variety of data and create compelling analytics, visualizations, and presentations to assist decision-making opportunities
- Detect and address data issues and solve data quality problems
- Contribute to identifying actionable insights using analytics tools
- Collaborate with cross-functional teams, including IT, Product, Client Services
- Learn and develop successful methodologies for analyzing and presenting data
- Work with business and senior leadership stakeholders to define and understand business needs
- Understand, quantify, and communicate the strategic and operational implications of analytics results
- Meet project and deliverable timelines, ensuring the accurate and timely completion of deliverables.
Systems Support Analyst
REDICLINIC
10.2016 - 10.2019
- Worked with various levels of leadership and management to elicit requirements for projects and enhancements
- Retrieved and manipulated large data sets using SQL server and Microsoft Excel
- Developed and edited Power BI reports and Dashboards
- Performed user access audits and provide timely reports on audit findings
- Tested new systems and processes prior to implementation and rate ease of use and effectiveness
- Assisted with design and implementation of software solutions such as Blackboard Learn that is used for conducting training of new and current associates
- Configured new users and monitor current users for appropriate access, coordinating system access/removal with Rite aid data security team
- Developed documentation for IT procedures and systems
- Performed first level network support for outages and maintenance of systems including Cisco switches and Shortel voice system.
Software Support/Trainer
COMPANSOL
04.2016 - 10.2016
- Answered user inquiries regarding Companion's priority software to resolve problems
- Assisted in planning, documenting and rollout of software enhancements
- Provided end user training for priority software.
Associate IM Analyst
BHP BILLITON PETROLEUM/PETROHAWK ENERGY CORP
04.2010 - 03.2015
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Developed training materials and procedures, or train users in the proper use of hardware or software
- Prepared evaluations of software or hardware, and recommend improvements or upgrades.
Junior Programmer Analyst
UNIFIED RESOURCES INCORPORATED
02.2009 - 12.2009
- Designed and developed web applications using ASP.NET
- Developed databases that support web applications and web sites
- Conferred with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
IT Support Specialist
HOUSTON FEDERAL CREDIT UNION
08.2007 - 02.2009
- Maintained, troubleshoot and repaired PCs, printers, terminals and other office equipment, and coordinated with technical support and vendors as necessary
- Monitored ATM machines and coordinated support calls
- Managed backup tape production and storage
- Performed first level network support.
Contract Account Administrator
SYSCO FOODS CORPORATE
12.2006 - 04.2007
- Created new user IDs and change existing security access for Active Directory, Microsoft Exchange and AS400 users
- Planned, coordinated, implemented, and monitored security policies and measures to regulate access to share files and applications and to prevent unauthorized modification or disclosure of information
- Provided support to resolve user security issues, and monitor and enforce security policies
- Assisted users with security issues, including password resets and file authorizations.
Education
Bachelor in Information Technology -
American InterContinental University
09.2007
Skills
- Working knowledge of with SQL, Microsoft Excel, Power BI and Athena reporting
- Advanced knowledge of Windows operating systems XP through Windows 10, Shortel and server technologies
- Working knowledge of Active Directory Object management, MS Exchange, Apple OS and Android
- Working knowledge of Jira, ServiceNow, Cisco WebEx and Blackboard Learn
- Microsoft SQL Server
- Computer Networking
- Software Troubleshooting
- Help Desk
- Microsoft SharePoint
- IT Support
- Agile Methodologies
Timeline
Implementation Analyst
Solutran/Optum
08.2022 - Current
Systems Support Analyst
REDICLINIC
10.2016 - 10.2019
Software Support/Trainer
COMPANSOL
04.2016 - 10.2016
Associate IM Analyst
BHP BILLITON PETROLEUM/PETROHAWK ENERGY CORP
04.2010 - 03.2015
Junior Programmer Analyst
UNIFIED RESOURCES INCORPORATED
02.2009 - 12.2009
IT Support Specialist
HOUSTON FEDERAL CREDIT UNION
08.2007 - 02.2009
Contract Account Administrator
SYSCO FOODS CORPORATE
12.2006 - 04.2007
Bachelor in Information Technology -
American InterContinental University
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