Nargiz Shabiyeva
Chicago,IL
Summary
Dynamic and adaptable professional in the service industry, excelling in roles as a server and receptionist. Known for exceptional customer service, quick learning, and multitasking in fast-paced environments. Adept at building rapport with diverse clientele and collaborating effectively with team members. Eager to leverage proven skills in a rewarding service-oriented role.
Overview
7
7
years of professional experience
Work History
Independent Contractor
Uber And Lyft
06.2021 - Current
Server
Greenbay Original Cafe
01.2020 - 04.2022
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Brookdale Assisted Living
10.2019 - 02.2021
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Quality Control Technician
Nemera
09.2018 - 10.2019
- Streamlined inspection processes by implementing advanced testing methods, reducing time spent on routine tasks.
- Created testing protocols to be used across product lines.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained quality documentation and records for conformance with relevant standards.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
Receptionist
Baku Marriott Hotel Boulevard
09.2017 - 08.2018
- Operated multi-line telephone system to answer and direct high volume of calls.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Corresponded with clients through email, telephone, or postal mail.
Researcher
Caspian Research Center
08.2017 - 07.2018
- Utilized technology to track movement of species across oceans and land masses.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Detailed study findings and updated research upon new discoveries.
- Evaluated emerging technologies in the field to optimize current methodologies while staying ahead of industry advancements.
- Designed experiments with rigorous controls to ensure validity and reliability of findings.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Education
Bachelor of Arts - Sociology
Baku State University
Azerbaijan06.2018
Skills
- Flexible and Adaptable
- Critical Thinking
- Organizational Skills
- Time Management
- Analytical Thinking
- Multitasking
- Data Management
- Attention to Detail
- MS Office
- Customer Relations
- Coordination
- Relationship Building
Languages
Turkish
Native or Bilingual
Russian
Professional Working
English
Full Professional
Timeline
Independent Contractor
Uber And Lyft
06.2021 - Current
Server
Greenbay Original Cafe
01.2020 - 04.2022
Receptionist
Brookdale Assisted Living
10.2019 - 02.2021
Quality Control Technician
Nemera
09.2018 - 10.2019
Receptionist
Baku Marriott Hotel Boulevard
09.2017 - 08.2018
Researcher
Caspian Research Center
08.2017 - 07.2018
Bachelor of Arts - Sociology
Baku State University
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