Nariah Conley
Miami,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Highly adaptable, with a positive attitude towards achieving results
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Scheduler 3
University Of Miami Hospital And Clinics
08.2023 - Current
- Answered 60+ phone calls and 20+ email correspondence - Level 1 trauma center, scheduling procedures, and handling patient inquiries.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
Patient Care Technician
Sentara Careplex Hospital
02.2020 - 08.2020
- Cared for 12+ patients on the COVID Unit daily
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
Patient Access Representative
Sentara Norfolk General Hospital
10.2019 - 02.2020
- Checked in 50+ patients in the Emergency Department daily, including Level 1 trauma patients
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Public Health Intern
Healthy Chesapeake
05.2019 - 08.2019
- Coordinated volunteer activities for community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population''s health status.
- Conducted research for the development of evidence-based public health policies and programs.
- Provided extensive clerical support to manage correspondence, files, and communications.
- Engaged members of public in available resources through friendly and knowledgeable support.
Education
Bachelor of Science - Public Health
Old Dominion University
Norfolk, VA05.2019
Skills
- Health Promotion
- Cross-cultural communication
- Policy analysis
- Adaptable
- Data Collection
- Clinical Training
- Information Protection
- High level of autonomy
- Time Management
- HIPAA Compliance
- Fast Learner
- Positive Attitude
Certification
- NCPCT - Patient Care Technician - 4 years
Timeline
Patient Scheduler 3
University Of Miami Hospital And Clinics
08.2023 - Current
Patient Care Technician
Sentara Careplex Hospital
02.2020 - 08.2020
Patient Access Representative
Sentara Norfolk General Hospital
10.2019 - 02.2020
Public Health Intern
Healthy Chesapeake
05.2019 - 08.2019
Bachelor of Science - Public Health
Old Dominion University
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