Summary
Overview
Work History
Education
Skills
Timeline
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Nariah Medeiros-Adams

Guest Relations
Pearl City,HI

Summary

Guest relations expert with over 4 years of experience in providing efficient, memorable, and prominent service. A leader with strong background in supporting others, communicating with empathy, and effective problem solving. I excel in customer satisfaction by making accommodations to ensure their loyalty and fulfillment. Aiming to demonstrate my proven history of advancement to meet guest, individual, and management objectives.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Server Assistant

Ruth Chris Steakhouse
08.2024 - Current
  • Demonstrated outstanding service quality, resulting in appreciations from both management and customers.
  • Enhanced service efficiency by adeptly managing several tasks during high-demand meal times.
  • Maintained comprehensive knowledge of menu offerings, ingredients, and preparation techniques for effective customer service.
  • Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
  • Optimized service by expediting food orders to the dining area, ensuring freshness and timeliness.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Maintained high standards while servicing a two body task alone. Covered a reservation of 120 guests individually compared to having normalized assistance.

Server

Star of Honolulu
02.2022 - 08.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Effectively coordinated service across several tables while maintaining exceptional quality standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Managed parties of 2 or more at a service of 8 tables.
  • Served three courses within two hours to a minimum guest amount of 20.

Guest Advocate

Target
09.2021 - 02.2023
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Enhanced customer experience by promptly addressing concerns and resolving issues with empathy.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Improved guest satisfaction by 40%, building repetitive customers and clients.

Shift Supervisor

CarWash808 Express
01.2020 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Gathered meetings to meet employee needs and lower turn over rates by 90%.

Certified Crew Trainer

Taco Bell
01.2019 - 01.2020
  • Maintained detailed records of crew certifications and training completions to ensure compliance with industry standards and company policies.
  • Streamlined the on boarding process for new employees, ensuring a smooth transition into their roles and responsibilities.
  • Promoted a culture of continuous improvement by encouraging open dialogue about challenges faced during shifts, fostering an environment conducive to finding innovative solutions together as a team.
  • Reduced employee turnover through effective coaching, mentoring, and ongoing support for all team members.
  • Earned recognition among peers for consistently exhibiting strong leadership qualities, including the ability to motivate team members and maintain high levels of productivity during periods of heavy workload.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Consistent growth in speed effectiveness to reduce meal wait times by 50%.

Education

High School Diploma -

Kapolei High School
Kapolei, HI
08.2018 - 05.2022

Skills

    Guest satisfaction

    Salesmanship

    Critical thinking

    Issue resolution

    Financial transactions

    Complaint handling

    Tourism industry insight

Timeline

Server Assistant

Ruth Chris Steakhouse
08.2024 - Current

Server

Star of Honolulu
02.2022 - 08.2024

Guest Advocate

Target
09.2021 - 02.2023

Shift Supervisor

CarWash808 Express
01.2020 - 09.2021

Certified Crew Trainer

Taco Bell
01.2019 - 01.2020

High School Diploma -

Kapolei High School
08.2018 - 05.2022

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Nariah Medeiros-AdamsGuest Relations