Summary
Overview
Work History
Education
Skills
• English • Russian • Armenian • Spanish SKILLS-Native/Bilingual Proficiency -Native/Bilingual Pr
Languages
Timeline
Generic

Narine Asatrian

San Diego,CA

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

20
20
years of professional experience

Work History

Sales Manager/Interpreter/Bilingual Customer Service Representative

Harbor Appliance INC
01.2006 - Current


  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Interacted with customers to craft memorable experiences and built customer loyalty and dedication.

• Answered incoming communications (phone calls, online chat) from customers about products and services including pricing, availability, delivery options, and order status.

Daycare Language Art Teacher

Country Club Child Care
01.2015 - 01.2017
  • Teach students about a specific language (Russian, Armenian) and culture, including grammar, spelling, and usage
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
  • Enhanced student creativity by incorporating various art mediums and techniques into lessons.
  • Developed and implemented engaging art lessons for students

Sales Development Manager

JamilKO
01.2011 - 01.2015
  • Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
  • Facilitated cross-functional collaboration between sales, marketing, product development, and customer success teams for seamless execution of company-wide initiatives.
  • Aligned sales strategies with company objectives to drive overall business growth.
  • Liaised with external stakeholders to form strategic partnerships with prospective clients.
  • Establish and adjust sales prices by monitoring costs, competitors, and supply and demand indicators

Supervisor Zara/ Customer Service Representative

Zara Inditex Group
01.2006 - 01.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Participate in weekly manager meetings
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Interpreter/Call Center Customer Service Representative

Quellecorp
01.2005 - 01.2007
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Attend clients appointments and provide accurate consecutive interpretation by maintaining appropriate content, tone and emotions.


Education

Bachelor of Arts -

Bachelor of Art in Design And Technology
Moscow State University Of Design And Technology
07.2006

Skills

    Customer Service Interpretation Telecommunication Intercultural Communication WebEx/GoToMeeting/Zoom MS PowerPoint, Excel, Word Pages /OneNote/Numbers Translation Proofreading Editing Outlook/SharePoint/Teams Google Docs/Drive/Microsoft Office Suit

• English • Russian • Armenian • Spanish SKILLS-Native/Bilingual Proficiency -Native/Bilingual Pr

English - Bilingual Proficiency

Russian - Native/Bilingual Proficiency

Armenian - Native/Bilingual Proficiency

Ukrainian - Limited Working Proficiency

Languages

English
Professional Working
Russian
Native or Bilingual
Armenian
Professional Working
Ukrainian
Limited Working

Timeline

Daycare Language Art Teacher

Country Club Child Care
01.2015 - 01.2017

Sales Development Manager

JamilKO
01.2011 - 01.2015

Sales Manager/Interpreter/Bilingual Customer Service Representative

Harbor Appliance INC
01.2006 - Current

Supervisor Zara/ Customer Service Representative

Zara Inditex Group
01.2006 - 01.2009

Interpreter/Call Center Customer Service Representative

Quellecorp
01.2005 - 01.2007

Bachelor of Arts -

Bachelor of Art in Design And Technology
Narine Asatrian