Narine Samuelian
Kissimmee,FL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
All Guest Services
06.2025 - Current
- Managed guest check-in and check-out processes to ensure seamless experiences.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained accurate records of reservations and transactions using property management systems.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Developed strategies to improve front desk efficiency and streamline workflows.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Implemented marketing and promotional initiatives to increase occupancy.
Front Desk Agent
Hilton Grand Vacations Club - Tuscany Village
11.2024 - 06.2025
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Provided excellent customer service while upholding company policies.
- Ensured that all safety regulations were followed according to company standards.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Assisted guests at check-in, providing information on various services within hotel.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Issued room keys and escort instructions to bellhops.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Verified customer credit to establish payment method for accommodations.
Retail Sales Associate
Petco Animal Supplies Stores Inc.
04.2024 - 01.2025
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Demonstrated product features to customers.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Stocked shelves with merchandise according to company standards.
- Handled customer complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Computed purchases and received and processed cash or credit payment.
Front Desk Receptionist
Comprehensive Health Orlando
03.2019 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled and confirmed appointments for clients and staff.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with scheduling appointments for clients and visitors.
Cashier/Cook/Prep/Stocker
Tropical Smoothie Cafe
05.2021 - 11.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Cashier/Cook/Prep/Stocker
Firehouse Subs
02.2019 - 04.2020
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Greeted customers promptly and responded to questions.
Education
Bachelor Degree in Psychology - Forensic Psychology
University of Central Florida
Orlando, FLAssociates in General Studies - Forensic Psychology
Valencia College
Orlando, FL12-2023
High School Diploma -
Freedom High School
Orlando, FL05-2021
Skills
- Charge posting
- Multitasking Abilities
- Phone and email etiquette
- File management
- Service dispatching
- Listening skills
- Hospitality services
- Safety and security procedures
- Word processing
- Problem-solving skills
- Effective planning
- Payment oversight
- Inventory oversight
- Microsoft office
- Registration
- Front office support
- Guest accommodations
- Foreign languages
- Hospitality service expertise
- Cash handling
- Guest relations
- Fluent in English and Spanish
- Documentation
- Guest services
- Tourism knowledge
- Time management
- Product knowledge
- Customer service
- Data entry
- Payment processing
- Safety compliance
- Conflict resolution
- Team collaboration
- Effective communication
- Credit and cash payments
- Reservations
- Hospitality best practices
Languages
English
Full Professional
Spanish
Full Professional
American Sign Language
Limited
Affiliations
- Baking
- Cooking
- Exercising
- Outdoor activities
- Family events
- Art and crafts
Personal Information
Education and Training
HLC Academy - Hight Ticket Sales Training Program
Certification
Academy Certification in sales program.
Timeline
Front Desk Agent
All Guest Services
06.2025 - Current
Front Desk Agent
Hilton Grand Vacations Club - Tuscany Village
11.2024 - 06.2025
Retail Sales Associate
Petco Animal Supplies Stores Inc.
04.2024 - 01.2025
Cashier/Cook/Prep/Stocker
Tropical Smoothie Cafe
05.2021 - 11.2021
Front Desk Receptionist
Comprehensive Health Orlando
03.2019 - 08.2024
Cashier/Cook/Prep/Stocker
Firehouse Subs
02.2019 - 04.2020
Bachelor Degree in Psychology - Forensic Psychology
University of Central Florida
Associates in General Studies - Forensic Psychology
Valencia College
High School Diploma -
Freedom High School