Narinedat Mangru
Orlando,FL
Summary
Dynamic and reliable professional with extensive experience at Marriott Vacations Worldwide, excelling in guest service and inventory control. Proven ability to enhance guest satisfaction through meticulous attention to detail and proactive problem-solving. Skilled in maintaining safety and cleanliness, while fostering a collaborative team environment. Committed to upholding brand standards and operational excellence.
Overview
6
6
years of professional experience
Work History
Houseman to Lost and Found Dept. to Security .
Marriott Vacations Worldwide
06.2019 - 12.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Handled requests for extra linens, toiletries and other supplies.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Security Officer
Marriott Vacations Worldwide
06.2019 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Education
GED -
Mahaica Secondary School
Mahaica GuyanaSkills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Maintenance awareness
- Guest service excellence
- Hotel operations
- Guest support
- Supplies organization
- Linen replacement
- Professional and courteous
- Guest service and support
- Supply stocking
- Team support and collaboration
- Trash collection and disposal
- Guest request response
- Customer inquiry and response
- Supply restocking
- Inventory control
- Lost and found management
- Clear communication
Timeline
Houseman to Lost and Found Dept. to Security .
Marriott Vacations Worldwide
06.2019 - 12.2024
Security Officer
Marriott Vacations Worldwide
06.2019 - 12.2024
GED -
Mahaica Secondary School