Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Narineh Hagobian

San Francisco,CA

Summary

Knowledgeable in pharmacy technician skills with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management which will help me to take care of patients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
02.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Use the pharmacy technician skills to support the pharmacy and to take care of the patients by making sure we protect patient health information . For example, Assists with drug preparation, distribution, inventory control, quality control, and proper documentation.
  • Works with vendors to requisition or return drugs.

Assistant Store Manager

Walgreens
01.2020 - 02.2023
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Shift Lead

Walgreens
09.2019 - 01.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.

Customer Service Associate

Walgreens
04.2018 - 09.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

Master of Laws - Law

American University of Armenia
Yerevan, Armenia
05-2016

Bachelor of Laws - Law

French University of Armenia
Yerevan, Armenia
05-2014

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Attention to details
  • Interpersonal skills
  • Time management

Certification


  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

Armenian
Native or Bilingual
Persian
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Store Manager

Walgreens
02.2023 - Current

Assistant Store Manager

Walgreens
01.2020 - 02.2023

Shift Lead

Walgreens
09.2019 - 01.2020

Customer Service Associate

Walgreens
04.2018 - 09.2019

Master of Laws - Law

American University of Armenia

Bachelor of Laws - Law

French University of Armenia

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Narineh Hagobian