Narissa Charles
West Babylon,New York
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Temple University SFS Receptionist
Temple University
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Uncle Giuseppe's Marketplace
12.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Cashier
Uncle Giuseppe's Marketplace
11.2020 - 12.2021
- Greeted and informed customers of products, leveraged POS system for transactions, delivered excellent service, addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Nursing
Temple University
Philadelphia, PA05.2026
High School Diploma -
North Babylon High School
North Babylon, NY06.2022
Hofstra University's Youth Academy program
Northwell Health's Nursing Exploration program
Skills
- Customer service
- Communication skills
- Telephone Management
- Answering Customer Questions
- Directing calls
- Data Entry
- Issue and complaint resolution
- Knowledge on POS systems and ordering platforms
- Clerical Support
Accomplishments
- National Honor Society
- AP Scholar
volunteer experience
- Go Fly a Kite: Volunteered at the Go Fly a Kite on Long Island for two years in a row.
- Helped to make blankets and letters to give to the homeless.
- Helped to help serve guests at multiple events, including homecomings and fundraisers.
- Collected and donated food to give to my local food pantry.
Certification
BLS and CPR certified
Affiliations
- Cinema
- Film Production
- Crocheting
- Dance
Languages
English
Native or Bilingual
Timeline
Temple University SFS Receptionist
Temple University
01.2024 - Current
Customer Service Representative
Uncle Giuseppe's Marketplace
12.2021 - Current
Cashier
Uncle Giuseppe's Marketplace
11.2020 - 12.2021
Bachelor of Science - Nursing
Temple University
High School Diploma -
North Babylon High School
Hofstra University's Youth Academy program
Northwell Health's Nursing Exploration program
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