Narissa Zabarcencu
Canyon Lake,TX
Summary
I am ambitious, hardworking and passionate to help others. I am a team player. Eager to learn and challence myself. I am a fast learner with exceptional attention to detail. Outstanding customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
San Antonio, Texas
08.2016 - Current
Provide exceptional customer service by booking reservations, and share product details. Resolve customer concerns with empathy while following Southwest Airlines' policy. Promote ancillary products to enhance customer experience and revenue. Foster customer loyalty through effective communication.
Visual Merchandiser
Fashion Production
San Antonio, Texas
11.2012 - 08.2016
Enhanced customer confidence through improved wardrobe solutions.
Collaborated with teams in high-pressure situations to meet objectives.
Organized and supervised models and teams in a fast-paced environment.
Applied creative thinking to solve complex problems under tight deadlines.
Education
Associate of Science - Fashion Design And Merchandising
Sanford-Brown College
San Antonio, TX02-2014
Skills
Microsoft Office, Microsoft Excel, Adobe,ARD, AI Spekit, TLC, Smartclixx, RefundPro, SWABank, C360, Cirrus, Microsoft Teams, Dash, Avaya Telephone, Care Team, Emergency Response Specialized Rep, CS&S Representative for C360 deployment, Technical Team member chat command, LUV Support chat, Leading Performer, Perfect Attendance, 100K Club, New hire coach and peer mentor SBS with new hires, Change Network committee
customer service - 10 years
Languages
Afrikaans
Native/ Bilingual
Timeline
Customer Service Representative
Southwest Airlines
08.2016 - Current
Visual Merchandiser
Fashion Production
11.2012 - 08.2016
Associate of Science - Fashion Design And Merchandising
Sanford-Brown College