Nariyah Davis-Mikel
Hinesville ,GA
Summary
Dynamic leader with proven expertise in operations management and problem resolution, honed at companies like Progressive Auto Insurance. Excelled in building high-performance teams and driving growth, leveraging leadership and analytical skills to enhance customer loyalty and operational efficiency. Achieved notable improvements in productivity and performance metrics without compromising service quality.
Overview
5
5
years of professional experience
Work History
General Manager
Jdh Developers(Fairbridge Inn & Suites)
07.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove business growth while leading operations, strategic vision, and long-range planning.
Insurance Agent (Remote)
Progressive Auto Insurance
01.2023 - 08.2024
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Store Manager
TMX Finance Family of Companies
11.2021 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Office Manager
Big Red Incorporated
04.2020 - 11.2021
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05-2025
Certificate - Early Childhood Care And Education
Savannah Technical College
Savannah, GA04-2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Jdh Developers(Fairbridge Inn & Suites)
07.2024 - Current
Insurance Agent (Remote)
Progressive Auto Insurance
01.2023 - 08.2024
Store Manager
TMX Finance Family of Companies
11.2021 - 11.2022
Office Manager
Big Red Incorporated
04.2020 - 11.2021
Associate of Arts - Business Management
University of Phoenix
Certificate - Early Childhood Care And Education
Savannah Technical College
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