Narmada Muchukota
East Granby,CT
Summary
Highly skilled Senior Quality Analyst/Lead and a Salesforce Professional with 10 years of experience expertise within the Health care/ Insurance industry both in Automation and Manual testing seeking challenging opportunities to contribute my technical proficiency and extensive experience in ensuring the quality and efficiency of Frontend/Web Applications and Salesforce Service cloud applications. Committed to delivering exceptional results and driving continuous improvement within the organization. Specialized in Quality Assurance process, Testing methodologies, Testing strategies, Web-Based and Client Server, CRM application managing enterprise implementations on healthcare and Insurance systems with both BDD and TDD methodologies. Excellent interaction and coordination between offshore, onshore and Business team in agile projects with a proven track record of managing multiple projects simultaneously.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Analyst
Versant Health
06.2023 - 08.2024
- Worked closely with Business Analysts, configuration team, and developers in requirement analysis, design reviews, testing, and documentation within an agile environment
- Executed comprehensive End-to-End testing to ensure system functionality from start to finish
- Conducted functional testing, regression testing, smoke testing, and unit testing to ensure software quality and performance
- Developed test strategies, scenarios, and cases based on Business Requirement Documents (BRDs)
- Created detailed test plans and cases from BRDs and meetings
- Uploaded and executed these in TestRail/Azure DevOps
- Tested the migrated groups Benefits, Plans, Claims, and various flows on Provider portal (EDP/Eyewear Dispensing Portal) and Member portal applications with various profiles by managing profiles and permission sets
- Assisted UAT team with managing accounts for the application ensuring the appropriate roles and profiles were assigned to simulate various user scenarios during testing
- Validated that API endpoints return the correct HTTP status codes, accurate data and values, and meaningful error messages for any invalid requests using API Validation tools
- Integrated and executed automated tests with Continuous Integration/Continuous Deployment (CI/CD) pipelines (using tools Jenkins, GitLab CI, Azure DevOps) to ensure tests run automatically upon code changes
- Developed EDI files for processing Health Care transactions in compliance with HIPAA
- Performed back-end testing using basic SQL queries
- Analyzed defects, created them in Jira and assigned them to developers/configuration team for resolution
- Conducted performance testing with multiple data sets to verify application functionality
Quality Assurance Analyst Lead
CVS Health (Aetna)
Hartford, USA
12.2021 - 05.2023
- Led a team of QA professionals, providing guidance, mentorship and oversight throughout the project lifecycle
- Developed and implemented QA strategies, methodologies, and best practices to ensure efficient and effective testing processes
- Managed resource allocation, workload distribution, and performance evaluation for the QA team
- Worked closely with Business Analyst, Business and Developers to understand Requirements and Technical Design Documents
- Worked on Benefits, Accumulators and related Claims, testing them with various profiles by modifying profiles and permission sets
- Demonstrated proficiency in Salesforce testing, including functional, integration, regression, and performance testing
- Verified that patient interactions on UI if they are accurately reflected from the backend systems by validating the SOAP Requests and Responses in SOAP UI via API tester
- Supported as an Acting PO for few months and participated in activities such as requirement analysis, walkthrough, provided sprint demo to client management
- Developed and executed comprehensive test plans, test cases, and test scripts to validate Salesforce functionalities and ensure high-quality deliverables
- Established metrics to track the effectiveness of QA efforts, identifying areas for improvement and driving process optimization
- Conducted root cause analysis for defects and implemented corrective actions to prevent future occurrences
- Collaborated closely with cross-functional teams, including developers, business analysts, Backend teams and project managers to ensure alignment on project objectives and deliverables
- Production checkouts performed on monthly basis and supported production issues beyond work hours
- Acted as a liaison between QA team and stakeholders, providing regular updates on testing progress, issues, and risks
- Conducted training sessions and workshops to enhance the knowledge and skills of the QA team members
- Participated in the newly launched LOB Medicaid Trainings
- Implemented and championed a culture of continuous improvement within the QA team, fostering innovation and driving the adoption of new tools and techniques
- Kept current with the latest trends and developments in Salesforce and QA methodologies, leveraging new technologies and approaches to enhance testing efficiency and effectiveness
QA Analyst/Lead
Aetna
Burlington, USA
12.2018 - 10.2019
- Co-ordinating with client, development, integration teams and offshore QA teams during all the stages of the project
- Conducted offshore review and clarifications for all QA project documentation
- Involved and initiated client facing meetings, active participation in PI Planning, Sprint planning, daily scrum, sprint grooming, Sprint backlog and Sprint retrospection meetings
- Participated in story estimation, dependency tracking, raising risk and test data management
- Activities performed related to the requirement analysis, Test estimation, Test plan, Test scenario review and walkthrough, provided sprint demo to client management
- Daily triage calls are conducted to ensure triaging of the defects, RCA analysis as part of defect management
- Salesforce Marketing cloud testing experience, validate that all marketing communications adhere to healthcare regulatory requirements, such as HIPAA (Health Insurance Portability and Accountability Act) and GDPR (General Data Protection Regulation)
- Test privacy settings and data security measures to ensure patient information is protected
- Verified that patient interactions recorded on UI if they are accurately reflected from the backend systems by validating the SOAP Requests and Responses in SOAP UI
- Validated the accuracy of email send configurations, including sender profiles, delivery profiles, and suppression lists, also validated that dynamic content and personalization is accurate and compliant with healthcare regulations
- Verified that patient-specific information is displayed correctly in emails, SMS, or other communication channels along with the accuracy and effectiveness of segmentation criteria based on patient demographics, health conditions, or other relevant factors
- Validated the precision of targeted campaigns and communications to ensure they reach the intended audience, verify that exclusion rules are correctly applied to prevent inappropriate messaging
- Verified if the patients can easily manage their communication preferences
- Worked on Salesforce debug logs to analyze defect cause
- Experience in System testing, Integration Testing, Functional Testing, Regression testing
- Act as a liaison between QA team and UAT team during testing to make sure test conditions are met and success criteria is defined for the release
Programmer Analyst
Tata Consultancy Services
Chennai, India
04.2008 - 12.2013
- Handled end to end migration which involves following activities
- Involved in facilitation meetings to decide whether to upgrade or not.
- Removed dead and duplicated code
- Upgrading problematic syntax and controls
- Involved in fixing the declarations
- Loading the code in to VB.net
- Compile and Test
- Active Directory migration
- Unit Testing (Pre-Migration and Post Migration)
- Participated in the release schedule for the production release.
- Production support for post-production issues that arose during migration.
- Interaction with business users and SMEs in the elicitation, analysis, documentation, representation, validation, and sign-off.
- Creating business/technical specification documents
- Supporting the Consulting team in different phases of the project
Education
Bachelor of Technology - Computer Science and Engineering
Gates Institute of Technology
01.2007
Skills
- Manual & Automation Testing
- CRM product testing
- Project Management Tools
- SAFe Agile/Scrum
- Critical Analysis Expertise
- Requirements analysis
- Test data management
- Expert defect management
- Efficient time management
- Root-cause analysis
- API testing mastery
- HTML, XML, Java Script, Selenium
- SOAP, REST services
- SQL Server
- MS Office
- Reporting
- Conflict resolutions
- Supervising/Team management
- Delivery Management
- Facilitating Learning
- Estimations
- Documentations
- Promoting Learning
Certification
- LOMA 280
- LOMA 290
- SQL Sever 2005
Personal Information
Visa Status: GC EAD
Accomplishments
- I received a lot of praise for consistently maintaining high-quality work and delivering on time. I also quickly took ownership of every role in the projects I managed.
Timeline
Senior Quality Assurance Analyst
Versant Health
06.2023 - 08.2024
Quality Assurance Analyst Lead
CVS Health (Aetna)
12.2021 - 05.2023
QA Analyst/Lead
Aetna
12.2018 - 10.2019
Programmer Analyst
Tata Consultancy Services
04.2008 - 12.2013
- LOMA 280
- LOMA 290
- SQL Sever 2005
Bachelor of Technology - Computer Science and Engineering
Gates Institute of Technology
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