Narmada Pulipati

Responsibilities

Management and Leadership:

• Proficient in guiding, supervising, and providing ongoing feedback to team members.

• Established and managed performance agreements, conducted performance reviews and ratings, and delivered training to enhance team capabilities.

• Demonstrated expertise in recruiting and onboarding new employees and contractors.

· Process Enhancement and Technical Expertise:

• Proactively drove continuous process improvement and enhancements to optimize team performance.

• Reviewed project requirements, contributing design and implementation details to facilitate project success.

• Ensured adherence to coding standards by reviewing code changes, maintaining code quality.

• Delivered innovative solutions to address critical problems and issues.

· Mentoring and Training:

• Acted as a mentor for new team members, fostering their professional growth and development.

• Successfully trained offshore resources, helping them rapidly acclimate and contribute effectively to the team.

Achievements

Technical Expertise and Cross-Training:

• Possess extensive cross-training and in-depth knowledge of various applications, covering both front-end and back-end modules.

• Demonstrated ability to collaborate effectively with diverse team members to leverage their specialized knowledge for well-rounded solutions.

• Software Development and Project Leadership:

• Consistently delivered high-quality code to production with minimal issues, contributing to over five major enterprise releases in a year.

• Led the successful implementation of critical projects, including prepay migration and migration to a 7-node RAC super cluster database, resulting in substantial revenue growth for Verizon Wireless.

• Spearheaded projects such as Gift Cards, Mobile Data Rewards, VZRewards, and Sponsored Data, all of which generated significant revenue for the organization.

Module Generalization and Process Optimization:

• Developed and generalized several modules for easy customization across different products and services, enhancing efficiency and adaptability.

• Achieved notable performance improvements in existing production processes, notably reducing the completion time of the Customer Profile Report from 10 hours to just 30 minutes, and optimizing the REVO reports and Spending Limits reset process for efficient execution.

Effective Communication and Team Collaboration:

• Conducted bi-weekly design meetings with the team to review projects, issues, and tasks, ensuring seamless coordination and progress tracking.

• Held weekly sync-ups with team members to foster effective communication and alignment on project goals and employee concerns.

Roles and Responsibilities:

· Team Leadership: Spearheaded development teams for multiple projects, driving collaborative and effective development processes.

· Requirement Analysis: Played a pivotal role in requirement analysis by engaging with business users and stakeholders to gather and refine project requirements.

· Technical Architecture: Crafted and implemented technical architecture solutions that aligned with project objectives and overarching organizational goals.

· Cross-Functional Coordination: Facilitated seamless coordination with various teams, including requirements gathering, quality assurance, middleware, database administrators (DBAs), and operations teams to ensure the successful delivery of projects.

· System Design and Development: Oversaw system design and development processes, ensuring the alignment of project outcomes with defined specifications.

Key Achievements:

Content Management and Billing:

· Led content management for Verizon Wireless, overseeing content stocking, search and browse functionalities, sales, billing, and purchase history.

· Pioneered enhancements, such as discounting, spending limits, real-time billing, and rating systems.

· Streamlined subscription recurring processes, improved existing reports, and executed successful prepay customer migrations.

Technical Innovation:

· Developed custom product-specific solutions using Activiti workflows to meet unique business needs.

· Spearheaded the implementation of an in-memory solution for storing customer profile information in the IBM Extreme Scale grid.

· Managed memory sizing, heap utilization, load times, and real-time data updates for the grid.

Team Leadership and Project Management:

· Successfully managed internal software upgrades, including Websphere, JDK, and Oracle DB migrations to the Super Cluster database.

· Led the team in real-time rating of sponsored data, ensuring efficient and accurate billing.

· Contributed to various projects like Verizon Giftcards, Mobile Data Perks, Voice Cypher, Microsoft Office Licensing, Google PlayStore, and preloaded applications.

· Acted as the primary point of contact for the development team in addressing production issues and supported major enterprise releases.