Narmeen Ayoubi

Lakewood,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Physical Therapist Aide

Select Physical Therapy

11.2020 - 12.2023

Facilitated effective communication between patients, caregivers, and healthcare professionals through clear documentation of treatment goals, progress notes, and discharge summaries.
Fostered positive relationships with patients by actively listening to concerns, offering encouragement, and providing ongoing education on their condition.
Trained new Physical Therapist Aides in clinic-specific protocols and procedures, facilitating smooth integration into our dynamic workforce.
Increased patient satisfaction rates through empathetic interactions that addressed anxieties surrounding rehabilitation procedures or outcomes while instilling confidence in the care provided at our facility.

Sales Associate

Forever 21

08.2018 - 10.2020

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor in Biology -

California State University, Long Beach

Long Beach, CA

Skills

Positive and upbeat
Profitability Optimization
Relationship Building
Time Management

Customer Service
Critical Thinking
Product Sales

Leadership Experience

President of the Lebanese Student Association at California State University Long Beach, 2021 - 2023.

Organize cultural events, social gatherings, and educational activities for club members and the broader community.
Manage event logistics, including venue selection, budgeting, catering, and promotions.
Enhanced member engagement and team cooperation by motivating and guiding members toward common goals, resulting in increased club participation and a more vibrant and positive community.
Develop partnerships and networks to expand the club's reach and impact within and beyond the community.

Timeline