Narmeen Manna

Managing Outbound Shipments for 3 Warehouses

• Managed the direct dispatch process to clients and retail partners.
• Coordinated efforts between multiple warehouses for efficient fulfillment.
• Coordinated shipment schedules to lower delivery expenses.

Streamlined both inventory tracking and order fulfillment.

• Verified and processed outbound orders, ensuring product availability and proper documentation.
• Monitored inventory levels to ensure adequate stock for shipments, reducing delays and backorders.
• Collaborated with the inventory and warehouse teams to update stock counts and resolve discrepancies.

Carrier & Vendor Coordination

• Manage relationships with shipping carriers and third-party logistics providers (3PL) to negotiate rates and delivery schedules.
• Coordinated with freight carriers for furniture transportation (LTL, FTL), ensuring safe and cost-effective delivery methods.
• Worked with shipping vendors to address any issues with damaged goods or delayed shipments.

Documentation & Compliance

• Ensured all outbound shipments were properly documented, including bills of lading, shipping labels, and tracking information.
• Managed customs and export documentation (few) for international shipments.
• Ensured compliance with all shipping regulations, safety standards, and company policies.

Customer Communication & Problem Resolution

• Acted as a liaison between customers, sales teams, and warehouse team to address shipping concerns or delays.
• Resolved customer complaints related to shipping damages, delays, or incorrect shipments in a timely manner.
• Provided customers with tracking updates, delivery estimates, and assistance as needed.

Data Entry & Reporting

• Entered shipping details and order data into company systems (ERP, etc.) for accurate tracking and reporting.
• Generated reports on shipping performance, inventory levels, and delivery status for analysis.
• Analyzed shipping data to identify areas for cost savings or operational improvements.

Optimizing Transportation & Cost Reduction

• Analyzed transportation routes and schedules to identify opportunities for cost savings and efficiency improvements.
• Implemented strategies to minimize shipping delays, reduce transportation costs, and optimize packing for shipment.
• Negotiated with vendors to secure favorable pricing on shipping and transportation services.

• Built strong client relationships by efficiently resolving issues.
• Streamlined check-in process for enhancing customer satisfaction.
• Implemented robust confidentiality practices to safeguard critical information.
• Updated company database reports and organized documents systematically.
• Processing invoices, managing petty cash, and assisting with payroll and order supplies

• Maintained professionalism aligned with established policies.
• Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
• Detected and corrected discrepancies monthly for better accuracy.
• Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.

• Greeted visitors, answered phone calls, filing, and helping students and parents fill out financial aid forms
• Assisted families in understanding available loan options, empowering them to make better-informed decisions about borrowing.
• Enhanced student satisfaction with timely and accurate responses to financial aid inquiries.
• Simplified complex financial aid information for students, enabling them to make informed decisions.

• Engaged new students in their orientation process, presented for classes of 50-70 students, helped students register for classes, assisted Academic Advisors and Counselors in the computer lab, and prepared materials for Orientation sessions.
• Assisted in the planning and execution of various orientation events, resulting in a smooth transition for new students.
• Facilitated small group discussions among new students, promoting critical thinking about campus life topics.
• Organized campus tours, showcasing key facilities and resources available to new students.
• Promoted campus involvement by introducing incoming students to clubs, organizations, and extracurricular opportunities.
• Enhanced new student orientation experience by developing engaging and informative presentations.

• Utilized Microsoft Excel to organize student information, sign students in to speak to advisor, answer phones, copying, filing, maintaining an organized workspace, provide general information
• Participated in NASPA Research Team Focus Group for Student Employment
• Participated in professional development opportunities to stay current on best practices in academic advising.