Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naroline Nunez

Waltham,MA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Embassy Suites
11.2023 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Night Auditor

Embassy Suites
11.2023 - Current
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Virtual Assistant

EMaids
02.2023 - 10.2023
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.

Housekeeper Team Supervisor

Indiana Beach
05.2022 - 09.2022
  • Communicated repair needs to maintenance staff.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Provided ongoing coaching, feedback, and development opportunities for team members to enhance their skills and career growth potential.
  • Managed laundry sorting, washing, drying, and ironing.

Housekeeper

White Sands
05.2021 - 09.2021
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Education

Administration of Tourism And Hotel Companies. - Administration of Tourism And Hotel Companies.

O&M University
05.2023

Skills

  • Exceptional communicator
  • Customer-Oriented
  • Laundry Management
  • Floor Cleaning, Polishing, and Waxing
  • Window Washing
  • Customer Inquiry and Response
  • Deep cleaning expertise
  • Deep Cleaning Protocols
  • Vacuuming
  • Mopping and sweeping
  • Housekeeping

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Front Desk Agent

Embassy Suites
11.2023 - Current

Night Auditor

Embassy Suites
11.2023 - Current

Virtual Assistant

EMaids
02.2023 - 10.2023

Housekeeper Team Supervisor

Indiana Beach
05.2022 - 09.2022

Housekeeper

White Sands
05.2021 - 09.2021

Administration of Tourism And Hotel Companies. - Administration of Tourism And Hotel Companies.

O&M University

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Naroline Nunez