Naromi Momoh
Lived Experience Coordinator
Salt Lake City,UT
Summary
Energetic with a positive attitude and a strong drive to exceed and improve myself in every job and career. I am a hard worker who’s always ready to learn and improve my skills and abilities. Customer service experience with the ability to work well under pressure and has learned problem solving skills to keep and make customers happy and satisfied. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lived Experience Coordinator
Catholic Community Services
06.2023 - Current
- Create a Youth Council Program
- Teaching youth empowerment
- Connect youth to resources and natural support
- Research best practices for creating youth councils from local state foster care and from other Unaccompanied Refugee Minor programs.
- offer direct support to the youth council by navigating logistics such as scheduling, meals, payments, transportation, etc.
- Participate in weekly team meetings and any partnership/ community meetings/ webinars
- Plan home visits with youth and families
- Recruit and develop leadership members and participants
Respite Provider
Project Connection/ Therapy
10.2022 - 05.2023
- Worked with youth in therapy
- Planned and facilitated activities for respite group
- Took and recorded data
Personal Assistant
SelfEmployed
02.2022 - 09.2022
- Managed household inventory and maintenance schedules.
- Organized work projects around client's house.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Educated children on healthy lifestyle habits
- Helped with transportation
- Communicated with employer to create activity schedule for the day
- Kept a clean and safe environment for children to grow and learn
Behavior Technician
ABS KIDS
10.2021 - 02.2022
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Completed daily client rounds and tracked client movements.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Recorded treatment plan administration using logs and progress reports.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Attended review, progress and clinical team meetings.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Maintained confidentiality of records relating to clients' treatment.
Customer Service Associate
Target Corporation
09.2019 - 10.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Cashier
Maverik Adventure's First Stop
03.2019 - 07.2020
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Associate
TJX Companies
11.2018 - 03.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Cashier
Burger King
01.2018 - 09.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Some College (No Degree) -
Utah Valley University
Orem, UTHigh School Diploma -
Southpointe Adult High School
West Jordan, UT01.2020
Skills
- Attention to Detail
- Problem-Solving
- Customer Service
- Relationship Building
- Planning Schedules
- Program Leadership
- Upbeat and Positive Personality
- Patient and Empathetic
- Team-Oriented and Cooperative
- Program Promotion
- Solution Development
- Microsoft 365 trained
Certification
- Certified Adult First Aid CPR/ AED , American Red Cross - 10/15/23-10/15/25
- Mental Health First Aid Training - 07/19/23-07/19/26
Timeline
Lived Experience Coordinator
Catholic Community Services
06.2023 - Current
Respite Provider
Project Connection/ Therapy
10.2022 - 05.2023
Personal Assistant
SelfEmployed
02.2022 - 09.2022
Behavior Technician
ABS KIDS
10.2021 - 02.2022
Customer Service Associate
Target Corporation
09.2019 - 10.2021
Cashier
Maverik Adventure's First Stop
03.2019 - 07.2020
Customer Service Associate
TJX Companies
11.2018 - 03.2019
Cashier
Burger King
01.2018 - 09.2018
Some College (No Degree) -
Utah Valley University
High School Diploma -
Southpointe Adult High School
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