Naromi Momoh

Hello, my name is Naromi Momoh. Currently I am the school counselor for a nonprofit organization called Catholic Community Services of Utah. I have been working as a school counselor for one and a half years now. While working this job, I have developed mental health first aid skills, Microsoft 365 Suite, setting up zoom and in person meetings, outbound calls, working with youth from different backgrounds and statuses, levels of education and English skills. Being a school counselor has taught me public speaking, advocacy, working with different schools and districts along with working with social workers, therapists and families. What I love most about my work is using my interpersonal skills to provide support, comfort and care to youth who are figuring out what their future career and educational goals are along with how to use their skills and knowledge to the best of their abilities. Active listening, understanding, patience, goal setting, open minded questions and validation are processes I use in my day to day work. What I am looking for in my next job is a place that will push my knowledge and skills and be rewarded for it. A place that will provide leadership opportunities , innovative and supportive work environment along with advanced training and development.

My most notable achievement has been the successful establishment of a youth council program for Catholic Community Services of Utah. This novel initiative required me to leverage my research capabilities to gain a comprehensive understanding of the concept of a youth council and devise a tailored implementation strategy that aligns with the organization's objectives.

• Target Corporation, CUSTOMER SERVICE ASSOCIATE, 09/01/19, 10/31/21
• Maverik Adventure's First Stop, CASHIER, 03/01/19, 07/31/20
• TJX Companies, CUSTOMER SERVICE ASSOCIATE, 11/01/18, 03/31/19
• Burger King, CASHIER, 01/01/18, 09/30/18

• Delivered friendly service, resolving customer complaints and enhancing satisfaction.
• Educated customers on pricing and offerings, boosting sales and engagement.
• Exceeded productivity targets with top-notch customer service and problem-solving.
• Maintained quality control, increasing customer satisfaction and loyalty.
• Collaborated with internal teams to identify customer needs and cross-sell opportunities.
• Assisted customers in locating products and provided knowledgeable advice, enhancing shopping experience.
• Processed cash and credit payments, issued receipts, and provided accurate change efficiently.
• Trained new team members on register operations, stock procedures, and customer service techniques.
• Verified age for alcohol and tobacco purchases, ensuring compliance with legal requirements.
• Maintained store appearance by organizing and replenishing displays, contributing to a welcoming environment.
• Delivered prompt, knowledgeable service, resolving customer inquiries and complaints effectively.
• Trained new hires on products, reducing process gaps and improving team efficiency.
• Consulted with customers to understand needs, presenting tailored solutions to enhance satisfaction.
• Adhered to company policies, consistently meeting or exceeding performance targets.
• Maintained cleanliness for optimal productivity, enhancing customer experience and team efficiency.
• Processed cash and credit transactions accurately, ensuring customer satisfaction and financial integrity.
• Trained new hires on register operations, stock management, and customer service, boosting team performance.
• Provided exceptional customer service through active listening and engagement, increasing repeat patronage.
• Promoted additional sales using suggestive techniques, contributing to higher revenue.