Narry Phouk
Rochester,NY
Summary
Accomplished professional with a proven track record at Hilton East Assisted Living, excelling in customer service and quality control. Leveraged critical thinking and Microsoft Excel skills to enhance operational efficiency. Recognized for improving workflow by 20% through innovative solutions and teamwork. Adept at fostering positive relationships and driving continuous improvement initiatives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Bank @Hilton East Assisted Living
Hilton East Assisted Living
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
File Clerk
Hilton East Assisted Living
10.2022 - Current
- Maintained accurate records and ensured timely document processing.
- Organized and categorized files for efficient retrieval and storage.
- Assisted in implementing filing system improvements to enhance workflow efficiency.
- Trained new staff on filing protocols and office procedures.
- Handled confidential information with discretion and maintained data security protocols.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
Order Product
Hilton East Assisted Living
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Receptionist
Hilton East Assisted Living
10.2022 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between residents, families, and staff to enhance service delivery.
- Scheduled appointments and managed calendars for administrative staff, maximizing operational efficiency.
- Maintained accurate records of resident information and services provided to ensure compliance.
- Trained new reception staff on protocols and customer service standards to uphold quality care.
- Implemented streamlined procedures for handling inquiries, improving response times significantly.
- Developed positive relationships with residents and families, fostering a welcoming environment.
- Oversaw inventory of office supplies and equipment, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Michaels Craft Store
10.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Provided exceptional customer service, enhancing shopping experience.
- Assisted in training new cashiers on operational procedures.
- Coordinated with team members to streamline checkout processes during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Quality Control Inspector
EG Industries
03.2013 - 06.2019
- Conducted thorough inspections of incoming materials and finished products to ensure adherence to quality standards.
- Developed and implemented inspection protocols, improving consistency in product evaluations.
- Trained junior inspectors on quality control processes and best practices to enhance team performance.
- Analyzed inspection data to identify trends, driving continuous improvement initiatives across production lines.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Customer Service Desk Clerk
Wegmans Food Supermarkets Inc.
05.1995 - 10.2000
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in training new staff on operational procedures and customer service best practices.
- Developed knowledge of company products and services to better assist customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved average call resolution time through efficient multitasking and resourcefulness in problemsolving.
- Maintained a clean and organized workspace, promoting the professional image of the company.
- Ensured timely follow-up with customers on pending issues, leading to higher trust and loyalty.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Office Admintrative
Monroe Community College
Rochester, NY06-2022
Varies
Wilson Magnet High School
501 Genesee Street06-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Data entry
- Critical thinking
- Active listening
- Microsoft Excel
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
- Documentation
- Quality control
- Clerical support
- Filing
- Order fulfillment
Languages
Cambodian
Full Professional
Timeline
Bank @Hilton East Assisted Living
Hilton East Assisted Living
10.2022 - Current
File Clerk
Hilton East Assisted Living
10.2022 - Current
Order Product
Hilton East Assisted Living
10.2022 - Current
Receptionist
Hilton East Assisted Living
10.2022 - Current
Cashier
Michaels Craft Store
10.2022 - Current
Quality Control Inspector
EG Industries
03.2013 - 06.2019
Customer Service Desk Clerk
Wegmans Food Supermarkets Inc.
05.1995 - 10.2000
Office Admintrative
Monroe Community College
Varies
Wilson Magnet High School
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