Narteisian Myers
Killeen,TX
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Post Exchange
Fort Hood, Texas
02.2024 - 08.2024
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Compiled data from various sources into organized reports for management review.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Customer Service Representative
Reliant Energy
Killeen, Texas
07.2023 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Medical Scribe
Nuance Communications
Killeen, Texas
02.2023 - 07.2023
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
HVAC Technician
Army
Fort Hood, TX
08.2018 - 01.2023
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
Customer Service Clerk
US Army
Fort Hood, Texas
08.2018 - 01.2023
- Resolved customer complaints in a timely manner.
- Provided product knowledge to customers through verbal communication and written correspondence.
- Maintained accurate records of customer interactions, transactions and comments.
- Ensured compliance with all applicable laws and regulations concerning the sale of products or services.
- Created new accounts for customers by entering personal information into computer systems.
- Participated in team meetings to discuss strategies for improving customer service processes.
- Greeted customers and provided assistance with inquiries.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Worked closely with management team to implement strategies that would result in increased sales volume.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Maintained a clean work environment by adhering to company safety procedures.
Receptionist
Grove at the lake
Zion, Illinois
01.2018 - 08.2018
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Compiled data from various sources into organized reports for management review.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Teacher's Assistant Part Time
Waukegan High School
Waukegan, Illinois
02.2018 - 06.2018
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Greeted parents at school events to provide information about curriculum and activities.
- Provided individualized assistance to students with special needs in the classroom.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Observed student performance in order to assess progress towards academic goals.
Assistant Manager
GameStop
Waukegan, IL
06.2017 - 03.2018
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Warehouse Associate
Amazon
Kenosha, WI
05.2017 - 06.2017
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Kitchen Worker
Chuck E Cheese
Gurnee, IL
02.2017 - 05.2017
- Followed recipes and customer requests to prepare meals.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Maintained order and cleanliness of work areas to conform with health codes.
- Transported trash to dumpster, properly disposing of expired food items.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Inside Sales Associate
Domino's Pizza
Zion, IL
06.2016 - 09.2016
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Operated register, handled cash and processed credit card transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
Rides Attendant
Six Flags
Gurnee, IL
05.2015 - 08.2015
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Operated attraction equipment precisely to concur with operational procedures.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
Education
Associate of Science - Computer And Information Sciences
Austin Community College
Austin, TX06.2024
High School Diploma -
Zion-Benton Township Highschool
Zion, IL06.2017
Skills
- Valid Texas Driver's License
- Diagnostic Techniques
- Technical Troubleshooting
- Customer-Focused
- Analytical Thinker
- Excellent Problem Solver
- Dedicated Team Player
- Defensive Driving Training
- Certified HVAC Technician
- Scheduling
- Data Entry
- Office Management
- Bookkeeping
- Technical Support
- File Management
- Tech-Savvy
- Organization skills
- Office equipment operations
- Positive and professional
- Document Management
- Verbal and written communication
- Service-oriented mindset
- Security awareness
- PC proficient
- Document Control
Certification
- Licensed in Type 1 and Type 2 Refrigeration Systems.
- Army Achievement Metal
- Army Good Conduct Medal
- Army Humanitarian Award
- First Aid/CPR
Timeline
Receptionist
Post Exchange
02.2024 - 08.2024
Customer Service Representative
Reliant Energy
07.2023 - 02.2024
Medical Scribe
Nuance Communications
02.2023 - 07.2023
HVAC Technician
Army
08.2018 - 01.2023
Customer Service Clerk
US Army
08.2018 - 01.2023
Teacher's Assistant Part Time
Waukegan High School
02.2018 - 06.2018
Receptionist
Grove at the lake
01.2018 - 08.2018
Assistant Manager
GameStop
06.2017 - 03.2018
Warehouse Associate
Amazon
05.2017 - 06.2017
Kitchen Worker
Chuck E Cheese
02.2017 - 05.2017
Inside Sales Associate
Domino's Pizza
06.2016 - 09.2016
Rides Attendant
Six Flags
05.2015 - 08.2015
Associate of Science - Computer And Information Sciences
Austin Community College
High School Diploma -
Zion-Benton Township Highschool
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