Narumi Hanya
Fountain Valley,CA
Summary
International student at OCC pursuing internship opportunities in hotel. Demonstrates strong customer service skills, effective multitasking, and excellent time management. Committed to delivering positive and memorable experiences for all customers. Seeking to gain valuable experience in a prestigious hotel environment.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Costa Mesa, CA
08.2025 - Current
- Maintained cleanliness of workstations and equipment throughout shifts.
- Prepared and served high-quality coffee beverages to customers.
- Engaged with customers to enhance their experience and build rapport.
- Handled cash transactions and processed customer payments accurately.
- Collaborated with team members to ensure smooth store operations daily.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Front Desk Receptionist
Hotel Abest Ginza Kyobashi
, Japan
07.2023 - 08.2024
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated guest reservations using hotel management software efficiently.
- Assisted in maintaining a clean and organized front desk area.
- Handled guest complaints promptly and escalated issues when necessary.
Barista
Ueshima Coffee
, Japan
04.2020 - 03.2024
- Collaborated with team members to ensure smooth store operations daily.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Engaged with customers to enhance their experience and build rapport.
Restaurant Server
CARVAAN TOKYO
, Japan
08.2021 - 07.2022
- Handled order taking and food delivery with attention to detail.
- Provided excellent customer service in a fast-paced dining environment.
- Managed customer inquiries and resolved issues professionally and efficiently.
- Engaged with customers to enhance their dining experience at the restaurant.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Education
Associate of Arts - Hotel Management
Orange Coast College
Costa Mesa, CA05-2026
Bachelor of Science - Sports Science
Nihon Univerity
Tokyo03-2024
Skills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Guest relations
- Problem-solving
- Hotel services and hospitality
Timeline
Barista
Starbucks
08.2025 - Current
Front Desk Receptionist
Hotel Abest Ginza Kyobashi
07.2023 - 08.2024
Restaurant Server
CARVAAN TOKYO
08.2021 - 07.2022
Barista
Ueshima Coffee
04.2020 - 03.2024
Associate of Arts - Hotel Management
Orange Coast College
Bachelor of Science - Sports Science
Nihon Univerity