Narvella Ferguson
Saint Johns, FL,FL
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Kaiser Permanente
McLean, VA
04.2023 - Current
- Scanned documents into electronic health record system as needed.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Life Insurance Sales Agent
PHP Agency Inc.
Houston, TX
07.2020 - 07.2021
- Developed and implemented sales strategies to increase life insurance sales.
- Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
- Conducted regular reviews of existing policies, identified gaps in coverage, and offered solutions.
- Assisted clients in completing applications and other paperwork related to policy purchases or changes.
- Provided comprehensive information on the features, benefits and risks associated with various life insurance plans.
- Attended conferences, seminars, networking events and webinars to build relationships with potential customers.
- Coordinated with underwriters and actuaries to ensure timely processing of applications.
- Prepared presentations that highlighted the advantages of investing in life insurance plans.
- Leveraged social media and networking events to generate new leads and expand client base.
Patient Service Specialist
Kaiser Permanente
San Diego, CA
08.2013 - 12.2019
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Assisted with the collection of specimens for laboratory testing.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Education
High School Diploma -
Continental Academy
01-2003
Skills
- Medical Billing
- Bookkeeping Support
- Reception Management
- Appointment confirmation
- Appointment Scheduling
- Data entry proficiency
- Medical insurance
- Front desk supervision
- Medical terminology knowledge
- Patient admitting
- HIPAA Compliance
- Payment Collection
- Patient Intake
- Office Administration
- Patient confidentiality
- Check-in coordination
- Clinical data entry
- Insurance Verification
Timeline
Patient Service Representative
Kaiser Permanente
04.2023 - Current
Life Insurance Sales Agent
PHP Agency Inc.
07.2020 - 07.2021
Patient Service Specialist
Kaiser Permanente
08.2013 - 12.2019
High School Diploma -
Continental Academy
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