Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Na'Ryah Grant-James

Lake Wales,FL

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. I am an honest worker who is skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic professional worker with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

3
3
years of professional experience

Work History

Cashier and Customer Service Representative

Winn Dixie
Lake Wales, FL
05.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Housekeeper and Baker's Assistant

Mountain Lakes Resort
Lake Wales, FL
08.2021 - 04.2022
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Organized closets with hangers for guests' clothing items.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Laundered sheets and removed stains to restore linens to pristine condition.

Education

Nursing

Polk State College
Winter Haven, FL

Biochemistry, Psychology

Florida Southern College
Lakeland, FL

Skills

  • Cash Handling
  • Cash Register Operation
  • Drawer balancing
  • Issue Resolution
  • Daily Reporting
  • Cash Management
  • Staff Training
  • Order Verification
  • Liquor regulations and compliance
  • Written and verbal communication
  • POS system operations
  • Time management skills
  • Customer Relations

Affiliations

  • I am a trained dancer I have always danced all my life and I love to do it in my spare time. I also enjoy singing and doing makeup as well as learning new things. Whether it be new cultures, new languages, etc. I am always open to learning something new.

Languages

Spanish
Elementary
English
Native/ Bilingual

Accomplishments

  • When I was younger, in elementary school, I wrote a short essay about an immigrant traveling through Ellis Island. This essay was submitted into a competition where I ended up winning 5th place out of the county for my writing capabilities. I received a plaque along with a medal for this accomplishment.

Timeline

Cashier and Customer Service Representative

Winn Dixie
05.2023 - Current

Housekeeper and Baker's Assistant

Mountain Lakes Resort
08.2021 - 04.2022

Nursing

Polk State College

Biochemistry, Psychology

Florida Southern College
Na'Ryah Grant-James