NARYAH POLLARD
COMPTON,CA
Summary
Compassionate Personal Care Assistant with extensive experience in providing emotional support and companionship to residents. Proven ability to establish positive relationships with patients while delivering high-quality care. Background in customer service with a track record of enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in utilizing software tools to streamline service delivery and adapt to dynamic environments.
Overview
5
5
years of professional experience
Work History
Flex Supervisor
Securitas Security INC.
COMPTON, CA
10.2024 - Current
- As a Flex Supervisor, I protect customers and employees from harm by being aware of potential security threats and taking swift action to mitigate them.
- Office emails, paperwork, and files are being organized, sent out, and completed before deadlines.
- Providing exceptional customer service by answering questions, resolving issues, and offering assistance when needed.
- I supported coverage for multiple shifts, filled in for overtime for both regular and supervisor posts as needed, and ensured that post orders and protocols were followed.
- Maintaining operational efficiency, team coordination, and time management means taking leadership and accountability.
- Collaborating with law enforcement agencies to investigate incidents and prevent future occurrences.
Caregiver/ Provider
In Home Supportive Services
Los Angeles, CA
03.2023 - Current
- As an IHSS caregiver, my role is to provide essential support and care to these individuals.
- My responsibilities may include assisting with providing personal care, managing medications, preparing meals, assisting with mobility, performing household tasks, offering companionship, monitoring health changes, maintaining accurate records, and assisting with medication management, as well as accompanying clients to medical appointments and other outings.
- I require a range of skills and abilities, including compassion and empathy for clients, the ability to work independently and as part of a team, strong communication and interpersonal skills, the ability to provide physical support and assistance with daily tasks, and flexibility and adaptability in responding to client needs.
- I was also tasked with vital sign measurement, including temperature, pulse, administering medicine through injection, and blood pressure monitoring.
Security Supervisor
Allied Universal Security
Los Angeles, CA
10.2021 - 03.2024
- As a supervisor on-site, I had to secure premises and personnel by patrolling the property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry to LAC USC Medical Center.
- Greet and build connections with all workers, patients, and visitors upon entry, with courtesy and professionalism.
- Sign in patients upon arrival, ensuring accurate entry of personal and appointment details.
- Answer more than 50 incoming calls, and respond to inquiries or direct them to the appropriate departments daily.
- Provide general information to patients and visitors about hospital policies, locations, and procedures.
- Monitor front entrance activity, ensuring that security and health protocols are followed.
- Photocopy, scan, and file documents, including identification, patient forms, and internal records.
- Assist in managing security incidents or escalations at the reception area, in coordination with the security team.
- Collaborating with law enforcement agencies to investigate incidents and prevent future occurrences. All duties are performed without violating the HIPAA Act.
Mail Processing Assistant Clerk
United States Postal Services
Los Angeles, CA
05.2020 - 04.2021
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Maintained records of daily transactions using the cash register system.
- Loads, unloads, and moves bulk mail, and performs other duties incidental to the movement and processing of mail.
- Labeled, weighed, and stamped mail for delivery or pickup.
- Sorted mail according to post office regulations and customer instructions.
- Maintained records of all incoming and outgoing mail.
Education
North-West College - medical terminology, anatomy, pharmacology, healthcare ethics
North-West College
Long Beach, CA01.2026
California State University Los Angeles - Business, Accountings
California State University Los Angeles
Los Angeles, CA08.2020
High School Diploma -
Esteban Torres High School
Los Angeles, CA06.2019
Skills
- Medical terminology
- Healthcare ethics
- Pharmacology knowledge
- Customer service
- Team collaboration
- Time management
- Dispatching field personnel
Awards And Acknowledgements
- I've volunteered for little league and high school football teams family members have played in.
- Involved in cleaning my community and helping children at a community park with their homework.
- Security Dispatcher and Supervisor was an award to me made by the managers and supervisor of Allied at the LAC USC and now with Securitas at MLK Community Hospital due to my potential as a future supervisor in which I have now become.
Languages
English
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
Flex Supervisor
Securitas Security INC.
10.2024 - Current
Caregiver/ Provider
In Home Supportive Services
03.2023 - Current
Security Supervisor
Allied Universal Security
10.2021 - 03.2024
Mail Processing Assistant Clerk
United States Postal Services
05.2020 - 04.2021
North-West College - medical terminology, anatomy, pharmacology, healthcare ethics
North-West College
California State University Los Angeles - Business, Accountings
California State University Los Angeles
High School Diploma -
Esteban Torres High School
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