Experienced software quality assurance specialist dedicated to ensuring accurate and functional applications prior to deployment. Meticulously plans testing schedules and strategies in alignment with project objectives and delivery timelines. Expertise in tracking and monitoring bug fixes for seamless performance and optimal user experience.
Hi, I’m
Nas Abousaleh
Santa Rosa,CA
Summary
Overview
16
years of professional experience
1
Certificate
Work History
Kibocommerce.com
QA Support Analyst
04.2017 - 06.2023
Job overview
- Collaborated with Customer Client Services team to proactively identify, diagnose, and resolve software issues affecting KIBO eCommerce platform customers' live websites.
- Improved customer satisfaction and operational efficiency by utilizing Salesforce to streamline resolution of customer support cases and escalations.
- Mitigated risk of deployment failures and minimized potential negative impacts on customers by conducting comprehensive smoke and manual testing before production releases.
- Actively assisted developers in replicating reported issues to facilitate faster identification and resolution, contributing to improved software performance and reliability.
MarketLive Inc
QA Software Engineer
07.2007 - 12.2016
Job overview
- Worked closely with development team in Agile Scrum framework to acquire in-depth knowledge of new product modules and features of Marketlive eCommerce platform services.
- By working closely with the team, we effectively streamlined testing processes, leading to faster time to market and higher-quality releases.
- Mitigated potential compatibility issues and enhanced customer satisfaction by developing customized test cases to address specific customer needs.
- Contributed to development of robust automation framework utilizing Selenium, Page Object Model, Page Factory, Java, Jenkins, Maven, and TestNG, resulting in 70% reduction in manual testing efforts.
- Significantly accelerated software delivery cycles and enhanced product quality by streamlining QA processes and implementing CI/CD pipelines with Jenkins.
- Conducted rigorous testing of real-time integrations between e-commerce platforms and third-party services such as PayPal, Google Analytics, Bronto, and Oracle API services, utilizing SoapUI to ensure seamless data exchange and functionality.
Education
Sonoma State UniversityRohnert Park, CA
Bachelor of Science from Computer Science
University Overview
Timeline
QA Support Analyst
Kibocommerce.com
04.2017 - 06.2023
QA Software Engineer
MarketLive Inc
07.2007 - 12.2016
Sonoma State University
Bachelor of Science from Computer Science
Skills
- SQA, Agile, Customer Support
- Manual, Regression Testing
- Selenium Test Automation
- Appium Testing (Android/IOS)
- Jenkins, Build Master
- JIRA, GitHub, Tortoise SVN
- Maven, Java, TestNG
Certification
udemy.com - 2024
- Selenium WebDriver with Java - Basics to Advanced Frameworks.
udemy.com - 2025
- Appium - Mobile Testing (Android/IOS) from Scratch Frameworks.
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