Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nasarah Lawrence

Boonton,NJ

Summary

Dedicated, hardworking, driven Administrative Assistant with solid background in high-volume office environments including housing, focused on delivering exceptional clerical and operational support for professionals. a fast learner capable of excelling in higher administrative positions if given the opportunity. Upbeat individual with a very friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Ready to learn, excel, lead or assist in all administrative areas necessary.

Overview

21
21
years of professional experience

Work History

Administrative Office Clerk

Morristown Housing Authority
Morristown, NJ
09.2021 - Current
  • Collected all income, rental, and housing documents needed for HUD recertification's. Reviewed applications and documents for accuracy and completeness. Reviewed applications and documents for accuracy and completeness. Handled scheduling of annual housing inspections.
  • Communicated with vendors daily to process and order any supplies needed for the housing agency
  • HCVP/Section 8 Program Assistant
  • Monitored compliance with applicable regulations and laws governing housing programs.
  • Advised residents on tenancy and estate management services information.
  • Assisted clients with permanent housing transitions.
  • Data Entry
  • Knowledgeable in PH Partner and PHA Web
  • Proficient in Microsoft Word, Excel, and Outlook
  • Communicated with landlords to defuse tenant/landlord issues and complaints
  • Attended monthly tenant/commissioner board meetings
  • Assisted team with daily administrative needs
  • Processing purchase orders in accordance with company policies.
  • Answering and routing incoming calls to appropriate personnel.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Researching relevant information from online sources.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Updating databases with tenant information.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Communicated with tenants and employees to answer questions or explain information.
  • Greeting visitors and directing them to the correct offices.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Typed, formatted and edited correspondence and other documents. Answered emails and messages in a timely manner.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Inventoried and ordered materials, supplies and services.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Assisting with filing, photocopying, data entry, faxing, mailing and other administrative tasks and preparing documents such as letters, memos, reports and spreadsheets.
  • Maintaining a neat reception area including furniture and decorations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Office Manager

P.C. Richard & Son
WHippany, NJ
07.2003 - 09.2021
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgment and initiative in handling confidential matters and requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Supervised staff members, organized schedules and delegated tasks.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Organized company events including holiday parties, team building activities .
  • Handled scheduling and managed timely and effective allocation of resources and calendars. i
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Reviewed files and records to obtain information and respond to requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained filing system for records, correspondence and other documents.
  • Coded and entered daily invoices with in-house accounting software.
  • Recruited and trained new employees to meet job requirements.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Assigned work and monitored performance of project personnel.
  • Provided training to new hires on office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Education

High School Diploma -

Morris Hills High School
Rockaway, NJ
06-2002

2yr Business Certificate - Business

Morris County Vocational School
Denville, NJ
06-2002

Some College (No Degree) - Business Management

Kean University
Union, NJ

Some College (No Degree) -

County College of Morris
Randolph Township, NJ

Skills

  • Administrative Support
  • Quality Control
  • Research
  • Database Entry
  • File Maintenance
  • Bookkeeping
  • Spreadsheet Development
  • Administrative Tasks
  • Supply Tracking
  • Schedule and Calendar Management
  • Mail Processing
  • Mail Sorting
  • Telephone Etiquette
  • Peer Relationships
  • Relationship Building
  • Processing Mail
  • Customer Satisfaction
  • Scanning and Copying
  • Verbal and Writing Communication

References

References available upon request.

Timeline

Administrative Office Clerk

Morristown Housing Authority
09.2021 - Current

Office Manager

P.C. Richard & Son
07.2003 - 09.2021

High School Diploma -

Morris Hills High School

2yr Business Certificate - Business

Morris County Vocational School

Some College (No Degree) - Business Management

Kean University

Some College (No Degree) -

County College of Morris

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Nasarah Lawrence