Nascha Mahoney
Oelwein,IA
Summary
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures. Customer Service Representative of 16 years, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Marketing Coordinator
The Peerman Group
12.2020 - 03.2024
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Processed and produced Podcast and created graphics to advertise
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Helped keep up on office tasks
Consultant
Pure Romance By Nascha
01.2017 - 12.2022
- Prepare and sell a broad range of customized merchandise to individuals
- Design new display ideas to improve accessibility to merchandise to increase sales
- Attend local and regional shoes for product development training
- Interacted with customers to follow up on shipping statuses and expedited orders
- Promptly responded to general inquiries from other consultants and clients via mail and email
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Automated system e-commerce features to improve client sales.
- Maintained database systems to track and analyze operational data.
- Managed confidential customer banking information with accuracy and speed
- Handled cash and deposits using the proper accounting procedures and documents.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Intern
Iowa Work Force Development
07.2020 - 12.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated with senior management on new initiatives to build confidence.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Supported with creating project marketing materials to promote services.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Assisted in developing integrated marketing strategies for small businesses.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Office Assistant
Upper Iowa University
01.2018 - 04.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Input data into spreadsheets and databases.
CNA
Grape Tree Medical Staffing
10.2015 - 07.2017
- Promoted a positive work culture among fellow CNAs through effective communication, teamwork, and mutual support during challenging situations.
- Developed strong rapport with patients and families, fostering trust and open communication throughout the caregiving process.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and standards.
- Ensured accurate documentation of patient information, maintaining strict confidentiality in accordance with HIPAA regulations.
- Enhanced patient comfort by providing compassionate and individualized care during travel assignments.
- Assisted patients with daily living activities, enabling them to maintain independence and dignity.
- Contributed to improved patient outcomes by diligently monitoring vital signs and promptly reporting changes.
- Assisted with ADLs
- Documented resident records on daily flow sheets
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Tended to patients with chronic illnesses
- Exhibited compassionate care and communication with regard to issues of death and dying
- Maintained a clean, orderly and well-stocked environment.
- Provided exceptional bedside care, responding quickly to patient needs and requests for assistance.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA
Bartels Lutheran Home Waverly
09.2016 - 11.2016
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Kept facility stocked with necessary supplies, equipment and instruments
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Completed and submitted clinical documentation in accordance with agency guidelines
- Assisted with adequate nutrition and fluid intake
- Positioned residents for comfort and to prevent skin pressure problems
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Documented resident records on daily flow sheets
- Assisted with ADLs
- Provided patients and families with emotional support
- Promoted continuity of care by accurately and completely communicating to other caregiver the status of patients for which care is provided
- Promoted personal and co-worker safety
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA, North crest Specialty
08.2016 - 09.2016
- Maintained a clean, orderly and well-stocked environment
- Promoted continuity of care by accurately and completelycommunicating to other caregiver the status of patients for which care is provided
- Comforted patients and provided themwith reassurance and encouragement
- Documented resident records on daily flow sheets
- Assisted with ADLs
- Charteddaily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs andoutputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Assistednurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Assisted with transferring residents inand out of wheelchairs and adaptive equipment
- Positioned residents for comfort and to prevent skin pressure problem
- Assisted with adequate nutrition and fluid intake
- Assisted in serving food during meal times Assisted in giving showersor whirlpools Used necessary health shields with necessary health precautions
Home health aide/ Home maker
Comfort Care
05.2016 - 07.2016
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Performed household tasks suchas laundry, dusting, washing dishes and vacuuming
- Cleaned and organized patients' living quarters
- Providedtransportation, assistance and companionship to clients
- Assisted clients with daily showers Recognized and reportedabnormalities and/or changes in patients' health status to nursing staff
- Administered simple range of motion exercises
- Promoted continuity of care by accurately and completely communicating to other caregiver the status of patients forwhich care is provided.
CNA, Bartels Lutheran Home Waverly
02.2016 - 03.2016
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Positioned residents for comfortand to prevent skin pressure problems
- Kept facility stocked with necessary supplies, equipment and instruments
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Charted daily information onthe residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized andreported abnormalities and/or changes in patients' health status to nursing staff
- Exhibited compassionate care andcommunication with regard to issues of death and dying
- Promoted personal and co-worker safety
- Maintained a clean,orderly and well-stocked environment
- Participated in the maintenance of safe conditions within the facility and otherrelated areas.
Community Trainer
Goodwill Industries Oelwein
07.2015 - 11.2015
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Cleaned and organized patients'living quarters
- Provided transportation, assistance and companionship to clients
- Planned, prepared and served mealsand snacks according to prescribed diets
- Assisted with adequate nutrition and fluid intake
- Support duties for diagnosticand technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Completed and submitted clinical documentation in accordance with agency guidelines
- Observed and documentedpatient status and reported patient complaints to the case manager
- Assisted with transferring residents in and out ofwheelchairs and adaptive equipment
- Positioned residents for comfort and to prevent skin pressure problems
- Charteddaily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs andoutputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Comfortpatients and provided them with reassurance and encouragement
- Maintained a clean, orderly and well-stockedenvironment.
CNA, Hillcrest Nursing Home Sumner
07.2015 - 10.2015
- Promoted continuity of care by accurately and completely communicating to other caregiver the status of patients forwhich care is provided
- Comforted patients and provided them with reassurance and encouragement
- Administeredsimple range of motion exercises
- Participated in the maintenance of safe conditions within the facility and other relatedareas
- Exhibited compassionate care and communication with regard to issues of death and dying
- Provided patients andfamilies with emotional support
- Observed and documented patient status and reported patient complaints to the casemanager
- Completed and submitted clinical documentation in accordance with agency guidelines
- Collected urine andfecal samples
- Assisted with adequate nutrition and fluid intake
- Positioned residents for comfort and to prevent skinpressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Charted dailyinformation on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Assisted residents with open skin sores answered call lights in a timely fashion
Verizon Financial Service Representative
CBE Group
01.2015 - 06.2015
- Demonstrated mastery of customer service call script within specified timeframes
- Provided accurate and appropriateinformation in response to customer inquiries
- Made reasonable procedure exceptions to accommodate unusualcustomer requests
- Maintained up-to-date records at all times
- Developed effective relationships with all call centerdepartments through clear communication
- Worked with upper management to ensure appropriate changes were madeto improve customer satisfaction
- Properly directed inbound calls in phone queues to improve call flow
- Maintainedconfidentiality of bank records and client information
- Analyzed financial information obtained from clients to determinestrategies for meeting clients' financial objectives
- Reviewed clients' accounts and results regularly to determinewhether life changes, economic developments or financial performance indicated a need for plan revision
- Assistedcustomers with payment arrangements assisted customers with bills payments when their services were disconnected
Home Health Aide
Western Communities
08.2014 - 01.2015
- Administered simple range of motion exercises
- Instructed patients about proper hygiene, nutrition, exercise, lifestylechanges and ergonomic factors in their daily activities
- Accurately charted all patient services in records
- Observed anddocumented patient status and reported patient complaints to the case manager
- Read and recorded temperature, pulseand respiration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Providedtransportation, assistance and companionship to clients
- Cleaned and organized patients' living quarters
- Performedhousehold tasks such as laundry, dusting, washing dishes and vacuuming
- Positioned residents for comfort and toprevent skin pressure problems
- Tended to patients with chronic illnesses
- Charted daily information on the residentssuch as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reportedabnormalities and/or changes in patients' health status to nursing staff
- Provided patients and families with emotionalsupport
- Exhibited compassionate care and communication with regard to issues of death and dying
- Comforted patientsand provided them with reassurance and encouragement.
Universal Aide
Memory Care Unit, Arlington Place Oelwein
07.2014 - 08.2014
- Maintained patient privacy and confidential patient information
- Properly dispensed medication daily for patients alsomaking sure they took their medication Tested glucose and administered injections
- Provided behavioral/emotionalsupport and supervision for those with dementia and Alzheimer's
- Measured urine specimens and delivered them to thelaboratory
- Provided caring companionship to elderly and developmentally disabled patients
- Tracked client movement onand off the unit by documenting times and destinations of clients
- Charted and recorded information in client files
- Quicklyresponded to crisis situations when severe mental health and behavioral issues arose
- Efficiently gathered informationfrom families and social services agencies to inform development of treatment plans
- Prepared patient rooms prior totheir arrival
- Collected urine and fecal samples
- Assisted with adequate nutrition and fluid intake
- Provided transportation,assistance and companionship to clients
- Cleaned and organized patients' living quarters
- Performed household taskssuch as laundry, dusting, washing dishes and vacuuming
- Facilitated games and other activities to engage clients
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Teachers assistant
Little Husky Learning Center Oelwein
05.2014 - 07.2014
- Organized activities that developed children's physical, emotional and social growth
- Redirected children to encouragesafe, positive behaviors
- Created daily lesson plans for activities
- Physically and verbally interacted with childrenthroughout the day
- Collaborated daily with classroom teachers to keep activities running smoothly
- Established andmaintained a safe play environment for the children
- Monitored children's play activities to verify safety and wellness
- Taught children personal care behaviors, including toilet training and feeding
- Continually encouraged children to beunderstanding and patient with others
- Openly exchanged ideas and materials with coworkers
- 12 years infant careexperience
- 8 years special-needs childcare experience
- Managed classroom of 12 children ages newborn to 2
- Carefullysupervised children in play area
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtimeactivities
- Clearly communicated to children in developmentally appropriate way
- Used read-aloud time and alphabetgames to promote early literacy
- Supported children's emotional and social development with one-on-one attention
- Sanitized all toys and play areas daily
- Maintained a neat environment by organizing toy bins and bookshelves
- Reportedhealth concerns and posted health warnings in case of illness
- Checked pick up list and ids of adults picking up childrenchanged diapers for newborns to children aged 6 Assisted in helping children with daily hygiene such as washing handsblowing their noses and assisting them when they were on the toilet
Cashier
Shopko Oelwein
03.2014 - 05.2014
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts forpurchases and gifts
- Bagged merchandise by following standard procedures
- Organized register supplies
- Worked withcustomer service to resolve issues
- Unboxed new merchandise
- Operated cash register with proficiency
- Providedprofessional and courteous service at all times.
Kitchen Staff
Casey's General Store
10.2013 - 12.2013
- Answered phones and took orders promptly Provided courteous and informative customer service in an open kitchenformat
- Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget andlocal labor laws
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation andsafety requirements
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
- Followed proper food handling methods and maintained correct temperature of all food products
- Established andmaintained open, collaborative relationships with the kitchen team
- Quickly and courteously resolved all guest problemsand complaints
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
- Enforced appropriate work-flow and quality controls for food quality and temperature
- Displayed a positive and friendlyattitude towards customers and fellow team members
- Mixed, weighed and proofed ingredients in accordance with bakeryrecipes
- Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales andmixers
- Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods
- Made doughdaily cut fresh vegetables for the work table kept everything stocked properly
CNA, Grandview Nursing Home Oelwein
01.2013 - 06.2013
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Assistednurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Obtained and set up suction equipment
- Tended to patients with chronic illnesses
- Charted daily information on the residents such as mood changes, mobilityactivity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes inpatients' health status to nursing staff
- Documented resident records on daily flow sheets
- Assisted with ADLs
- Providedpatients and families with emotional support
- Exhibited compassionate care and communication with regard to issues ofdeath and dying
- Administered simple range of motion exercises
- Comforted patients and provided them withreassurance and encouragement
- Promoted continuity of care by accurately and completely communicating to othercaregiver the status of patients for which care is provided
- Promoted personal and co-worker safety
- Observed anddocumented patient status and reported patient complaints to the case manager.
Beverage Attendant / Bartender
Isle Casino Waterloo
12.2012 - 01.2013
- Maintained full knowledge of bar and menu items and made recommendations
- Delivered beverage orders withinestablished time-frames Maintained full knowledge of all menu items, contents and preparation methods
- Maintainedfamiliarity with the latest in mixology, bar equipment and sanitation standards
- Prepared mixed drinks; poured wine, beerand nonalcoholic beverages
- Prepared coffee and espresso drinks
- Collected money and made change
- Opened andclosed bar tabs and transferred tabs to dining area
- Processed cash, credit card and voucher payments
- Stopped serviceto any adult furnishing alcoholic beverages to a minor
- Ensured that alcohol was consumed in designated areas only
- Upheld a high standard of cleanliness in all work areas
- Maintained bar stocks, replenishing daily as necessary
- Stockedbeer and wine coolers
- Performed closing duties including cleaning, sanitizing and replenishing
- Cleaned and filled icebins
- Maintained a neat personal appearance
- Served each guest with a sincere, positive, pleasant and enthusiasticattitude
- Made engaging connections with guests to create loyalty
- Maintained a clean game floor Cleaned up garbageand cups to previous players cleaned out cigarette pails Cut off customers who were over intoxicated
CNA, Hillcrest Nursing Home Sumner
05.2012 - 05.2012
- Collected urine and fecal samples
- Assisted with adequate nutrition and fluid intake
- Positioned residents for comfort andto prevent skin pressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptiveequipment
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Tended to patientswith chronic illnesses
- Charted daily information on the residents such as mood changes, mobility activity, eatingpercentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' healthstatus to nursing staff
- Documented resident records on daily flow sheets
- Assisted with ADLs
- Provided patients andfamilies with emotional support
- Exhibited compassionate care and communication with regard to issues of death anddying
- Administered simple range of motion exercises
- Comforted patients and provided them with reassurance andencouragement
- Promoted continuity of care by accurately and completely communicating to other caregiver the status ofpatients for which care is provided
- Observed and documented patient status and reported patient complaints to the casemanager
- Completed and submitted clinical documentation in accordance with agency guidelines.
Community Trainer
Full Circle Oelwein
12.2011 - 02.2012
- Provided patients and families with emotional support
- Assisted with transferring residents in and out of wheelchairs andadaptive equipment
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Cleaned andorganized patients' living quarters
- Provided transportation, assistance and companionship to clients
- Planned, preparedand served meals and snacks according to prescribed diets
- Completed and submitted clinical documentation inaccordance with agency guidelines
- Did respite for families with disabled children Assisted in taking disabled children tocommunity activities assisted in helping teach living skills to disabled children Did respite for families when they wantedsome time to go out for a few hours or to go grocery shopping
CNA, Oelwein Health Care Oelwein
11.2011 - 12.2011
- Positioned residents for comfort and to prevent skin pressure problems
- Kept facility stocked with necessary supplies,equipment and instruments
- Documented resident records on daily flow sheets
- Exhibited compassionate care andcommunication with regard to issues of death and dying
- Maintained a clean, orderly and well-stocked environment
- Check and changed residents on nightly rounds, Recognized and reported abnormalities and/or changes in patients'health status to nursing staff
- Provided personal nursing care in pre- and post-operative situations.
CNA, Hillcrest Nursing Home Sumner
05.2011 - 10.2011
- Promoted continuity of care by accurately and completely communicating to other caregiver the status of patients forwhich care is provided
- Comforted patients and provided them with reassurance and encouragement
- Administeredsimple range of motion exercises
- Participated in the maintenance of safe conditions within the facility and other relatedareas
- Exhibited compassionate care and communication with regard to issues of death and dying
- Provided patients andfamilies with emotional support
- Observed and documented patient status and reported patient complaints to the casemanager
- Completed and submitted clinical documentation in accordance with agency guidelines
- Collected urine andfecal samples
- Assisted with adequate nutrition and fluid intake
- Positioned residents for comfort and to prevent skinpressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Charted dailyinformation on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
CNA, Maplecrest Fayette
04.2011 - 05.2011
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
- Collected urine andfecal samples
- Completed and submitted clinical documentation in accordance with agency guidelines
- Observed anddocumented patient status and reported patient complaints to the case manager
- Provided assistance and companionshipto clients
- Positioned residents for comfort and to prevent skin pressure problems
- Assisted with transferring residents inand out of wheelchairs and adaptive equipment
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regularcatheter insertion
- Charted daily information on the residents such as mood changes, mobility activity, eatingpercentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' healthstatus to nursing staff
- Documented resident records on daily flow sheets
- Assisted with ADLs
- Provided patients andfamilies with emotional support
- Exhibited compassionate care and communication with regard to issues of death anddying
- Participated in the maintenance of safe conditions within the facility and other related areas.
Community Trainer
B&D Services
09.2010 - 10.2010
- Observed and documented patient status and reported patient complaints to the case manager
- Completed and submittedclinical documentation in accordance with agency guidelines
- Assisted with adequate nutrition and fluid intake
- Planned,prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance andcompanionship to clients
- Cleaned and organized patients' living quarters
- Performed household tasks such as laundry,dusting, washing dishes and vacuuming
- Charted daily information on the residents such as mood changes, mobilityactivity, eating percentages, and daily inputs and outputs.
Cashier
Sam's Club
04.2010 - 07.2010
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts forpurchases and gifts
- Unboxed new merchandise
- Operated cash register with proficiency
- Provided professional andcourteous service at all times
- Worked overtime shifts during busy periods.
Waitress
Pizza Hut Independence
12.2009 - 03.2010
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menuitems, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and servingcustomers in a timely, friendly manner
- Appropriately suggested additional items to customers to increase restaurantsales
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selectionsand made recommendations when requested
- Effectively communicated with kitchen staff regarding customer allergies,dietary needs and other special requests
- Regularly checked on guests to ensure satisfaction with each food course andbeverages
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Consistentlyadhered to quality expectations and standards
- Delivered exceptional, friendly and fast service
- Routinely cleaned tablelinens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service tointoxicated guests
- Correctly calculated charges, issued bills and collected payments
- Continually kept carpets and floorclear of debris
- Politely answered phones promptly and recorded and confirmed reservations
- Greeted guests andcommunicated about wait time
- Closed down the kitchen after each shift and precisely followed closing checklist forkitchen stations
- Promptly and consistently reset tables with spotless service ware
- Supported other areas of therestaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Cashier/ Service desk
Walmart Independence
07.2007 - 12.2009
- Provided professional and courteous service at all times
- Operated cash register with proficiency
- Bagged merchandiseby following standard procedures
- Issued receipts for purchases and gifts
- Cleaned and straightened work area
- Assessed customer needs and responded to questions
- Maintained up-to-date knowledge of store policies regardingpayments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Expressedappreciation and invited customers to return to the store
- Managed quality communication, customer support and productrepresentation for each client
- Assisted customers with store and product complaints
- Maintained adequate cash supplyin cash drawers in multiple checkout stations
- Performed store opening duties, including counting cash drawers andchecking all equipment for proper functioning.
Kitchen staff
Homestead Restaurant Independence
06.2006 - 07.2007
- Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spills
- Food, drink and broken dishes, and removed empty bottles and trash Prepared food items such as sandwiches, salads,soups, and beverages Prepared dishes following recipe or verbal instructions Stored clean equipment and utensils
- Used all food handling standards Complied with scheduled kitchen sanitation and ensured all standards and practiceswere met washed dishes and put them away
Education
Psychology
Upper Iowa University
Fayette, IA05.2026
High School Diploma -
Independence High School
Independence05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Detail Oriented
- Relationship Building
- Digital Marketing
- Content Development
- Planning and Coordinating
- Social Media
- Online marketing strategies
- Proofreading
- Market Research
- Website Management
- Content Writing
Timeline
Marketing Coordinator
The Peerman Group
12.2020 - 03.2024
Intern
Iowa Work Force Development
07.2020 - 12.2020
Office Assistant
Upper Iowa University
01.2018 - 04.2018
Consultant
Pure Romance By Nascha
01.2017 - 12.2022
CNA
Bartels Lutheran Home Waverly
09.2016 - 11.2016
CNA, North crest Specialty
08.2016 - 09.2016
Home health aide/ Home maker
Comfort Care
05.2016 - 07.2016
CNA, Bartels Lutheran Home Waverly
02.2016 - 03.2016
CNA
Grape Tree Medical Staffing
10.2015 - 07.2017
Community Trainer
Goodwill Industries Oelwein
07.2015 - 11.2015
CNA, Hillcrest Nursing Home Sumner
07.2015 - 10.2015
Verizon Financial Service Representative
CBE Group
01.2015 - 06.2015
Home Health Aide
Western Communities
08.2014 - 01.2015
Universal Aide
Memory Care Unit, Arlington Place Oelwein
07.2014 - 08.2014
Teachers assistant
Little Husky Learning Center Oelwein
05.2014 - 07.2014
Cashier
Shopko Oelwein
03.2014 - 05.2014
Kitchen Staff
Casey's General Store
10.2013 - 12.2013
CNA, Grandview Nursing Home Oelwein
01.2013 - 06.2013
Beverage Attendant / Bartender
Isle Casino Waterloo
12.2012 - 01.2013
CNA, Hillcrest Nursing Home Sumner
05.2012 - 05.2012
Community Trainer
Full Circle Oelwein
12.2011 - 02.2012
CNA, Oelwein Health Care Oelwein
11.2011 - 12.2011
CNA, Hillcrest Nursing Home Sumner
05.2011 - 10.2011
CNA, Maplecrest Fayette
04.2011 - 05.2011
Community Trainer
B&D Services
09.2010 - 10.2010
Cashier
Sam's Club
04.2010 - 07.2010
Waitress
Pizza Hut Independence
12.2009 - 03.2010
Cashier/ Service desk
Walmart Independence
07.2007 - 12.2009
Kitchen staff
Homestead Restaurant Independence
06.2006 - 07.2007
Psychology
Upper Iowa University
High School Diploma -
Independence High School