Naschelle Taylor
Houston,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. I have many past years in retail and other seasonal positions providing excellent levels of support in varied customer related lines of business.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Academy Sports and Outdoors
Houston, Texas
08.2024 - 10.2024
- Answering calls related to orders, ie lost orders, tracking, placing orders and reviewing items for customers. Customer-store relations, i.e., taking complaints or contacting stores for customers to verify stock or other information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Elevance Health
Houston, US
10.2022 - 07.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Participated in team meetings to discuss best practices for responding to customer inquiries.
- Updated databases with new and modified customer data.
- Resolved customer complaints and concerns in a timely manner.
- Provided technical assistance when necessary by troubleshooting any problems with online accounts or applications.
- Collected deposits or payments and arranged for billing.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
Apple Technical Support Advisor
Conduent
Spring, US
05.2021 - 10.2022
- Performed system updates for operating systems, software applications, security patches.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided advice on best practices for optimal use of Apple products.
- Maintained records of customer interactions and transactions within the database systems.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Adhered to all company policies when dealing with customer inquiries.
- Maintained high levels of professionalism at all times while interacting with customers.
- Ensured that all customer complaints were addressed in a timely manner.
- Attended training sessions regularly to stay updated on latest product developments from Apple.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
Tech Advisor Apple IOS
Kelly Connect Services
Detroit, US
06.2019 - 07.2021
- Assisted via Chat (sometimes up to 3 at once) Apple customers with technical issues with their iOS devices.
- Multiple chats at a time, doing investigative troubleshooting, and showing empathy and professionalism.
- Ensured that all customer complaints were addressed in a timely manner.
- Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
- Educated customers on product features and usage instructions.
- Maintained high levels of professionalism at all times while interacting with customers.
- Identified potential sales opportunities during customer interactions and referred them to sales team accordingly.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Assisted customers with repair or in-store needs, including setting up appointments at various locations worldwide.
Waitress
Red Lobster
Killeen, TX
09.2017 - 07.2019
- Answered questions about menu items, ingredients, and pricing.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
Sales Associate
Spencers Gifts
Clarksville, TN
01.2014 - 08.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Some College (No Degree) - Pharmacy Technician
Penn Foster Career School
Scranton, PA05-2016
High school diploma -
Klein High School
Spring, TX05.2005
Skills
- Typing 40 WPM
- HIPAA
- Android, IOS, Microsoft Office
- Account updating
- Multitasking and prioritization
- Time management
- Critical thinking
- Rapport building
- Documentation
- Teamwork
- Goal setting
- Multitasking Abilities
Timeline
Customer Service Representative
Academy Sports and Outdoors
08.2024 - 10.2024
Customer Service Representative
Elevance Health
10.2022 - 07.2024
Apple Technical Support Advisor
Conduent
05.2021 - 10.2022
Tech Advisor Apple IOS
Kelly Connect Services
06.2019 - 07.2021
Waitress
Red Lobster
09.2017 - 07.2019
Sales Associate
Spencers Gifts
01.2014 - 08.2017
Some College (No Degree) - Pharmacy Technician
Penn Foster Career School
High school diploma -
Klein High School
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