Naseem Baynes
Buffalo,NY
Summary
Organized Painter well-versed with color combinations, chemicals, painting tools and equipment used in painting processes. Offering 7 years of experience applying paint on exterior and interior surfaces. Customer-focused individual exceptionally talented at preparing surfaces by sanding, scraping and spackling.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused Martial Arts Instructor proficient in Taekwon-Do. Well-versed in basic through advanced techniques. Excellent leader and upbeat team player with 15+ years of related experience.
Overview
8
8
years of professional experience
Work History
Journeyman Painter
Comreno/Prime Time/Darling Paint/Pro Paint
08.2017 - Current
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Monitored and adjusted painting techniques for optimal results.
- Met with clients to discuss color and finish options and other design details.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Conducted final work check to assess quality and make corrections if necessary.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Interacted with clients to report progress and verify timetable for completed work.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Trained new staff on initial setup routines and continual work monitoring procedures.
Taekwon-Do Instructor
Royal Taekwon Do Academy
09.2015 - Current
- Coached new students by breaking down techniques into simple moves.
- Instructed on proper breathing techniques, stances, and forms.
- Taught both core principles and fighting techniques to students of all levels.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Provided feedback and corrections to improve students' skills and techniques.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
- Evaluated student performance to determine promotion in rank.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Developed interactive and dynamic class structure and format to keep students engaged and motivated.
- Communicated with parents to keep families informed of student progress and address concerns.
- Kept up with certifications and continuing education to provide students with best possible instruction.
- Managed dojang business by overseeing finances, scheduling and maintaining equipment.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Facilitated group coaching sessions and provided individual coaching support.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted clients in setting and achieving personal and professional goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Developed and maintained network of professional resources to refer clients to.
Security Officer
Mueller & Blackhawk Security
01.2019 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
Customer Service Representative
Wegmans
08.2017 - 06.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Childcare Staff Member
NOMADS Non Profit Organization
08.2015 - 06.2017
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Documented children's growth and development.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
High School Diploma -
Frederick Law Olmsted At Kensington
Buffalo, Ny06.2017
Psychology
Cayuga Community College
Auburn, Ny06.2019
Skills
- Painting Methods
- Reading Comprehension
- Commercial Property
- Time Management
- Work Orders
- Company Guidelines
- Job Assignments
- Customer Relations
- Staff Training
- Crisis Intervention Training
- Theft Prevention Training
- Safety Compliance
- Customer Satisfaction
- Educational Strategies
- Cleaning Requirements
Additional Information
- Valid NYS Driver’s License Security ‘Guard License’
Timeline
Security Officer
Mueller & Blackhawk Security
01.2019 - 03.2021
Journeyman Painter
Comreno/Prime Time/Darling Paint/Pro Paint
08.2017 - Current
Customer Service Representative
Wegmans
08.2017 - 06.2018
Taekwon-Do Instructor
Royal Taekwon Do Academy
09.2015 - Current
Childcare Staff Member
NOMADS Non Profit Organization
08.2015 - 06.2017
High School Diploma -
Frederick Law Olmsted At Kensington
Psychology
Cayuga Community College
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