Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Naseem Carter

Huntsville,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Crew Member Team Leader

Taco Bell
10.2023 - Current
  • Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
  • Streamlined workflow for increased efficiency through regular process evaluations and adjustments.
  • Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.

Customer Service Representative

Faith Elegant Lounge
06.2020 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Guest Services Associate

AETC - Mercedes Benz Stadium
10.2018 - 12.2019
  • Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
  • Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Collaborated with housekeeping staff to maintain clean, comfortable accommodations for all guests.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Developed rapport with guests by engaging in friendly conversations without compromising professionalism.

Guest Services Transporter

AETC- Atlanta Hartsfield Jackson Airport
03.2017 - 09.2018
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans throughout airport
  • Collaborated with dispatchers to prioritize urgent transports while maintaining excellent customer service.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation of airline customers.
  • Warmly greeted patients and visitors and made each feel welcome.

Education

High School Diploma -

Stephenson Highschool
Lithonia, GA
06.2019

Skills

  • Employee Motivation
  • Crisis Management
  • Policy Enforcement
  • Meeting Facilitation
  • Interpersonal skills
  • Creative thinking
  • Conflict resolution
  • Adaptability and flexibility
  • Computer literacy
  • Workload balancing
  • Attention to detail
  • Problem-solving abilities
  • Critical thinking

Additional Information

Proficient in computer skills, detailed oriented, possesses the ability to multi-task.

Timeline

Crew Member Team Leader

Taco Bell
10.2023 - Current

Customer Service Representative

Faith Elegant Lounge
06.2020 - 06.2022

Guest Services Associate

AETC - Mercedes Benz Stadium
10.2018 - 12.2019

Guest Services Transporter

AETC- Atlanta Hartsfield Jackson Airport
03.2017 - 09.2018

High School Diploma -

Stephenson Highschool

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Naseem Carter