Experienced professional with a diverse background spanning over nine years in event management, retail operations, and customer service. Demonstrated success as an Event Services Manager, overseeing the planning and execution of various events with precision and efficiency. Prior experience as an Assistant Manager at UPS Store for over seven years, honing organizational and leadership skills while managing inbound/outbound packages, client interactions, and store maintenance. Additionally, gained valuable sales and service expertise during tenure at Hertz as a Sales and Service Specialist. Proven ability to thrive in fast-paced environments, deliver exceptional results, and exceed expectations across multiple roles and industries.
• Plan, coordinate, and execute all aspects of events, including conferences, meetings, and special occasions.
• Liaise with clients to understand their event needs and objectives and provide professional recommendations.
• Manage event logistics such as venue selection, catering, transportation, and audiovisual requirements.
• Oversee event setup, teardown, and cleanup to maintain a professional and organized environment.
• Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.
• Maintain relationships with clients to foster long-term partnerships and repeat business.
• Stay current on industry trends, best practices, and technologies to enhance event planning processes and offerings.
• Managed inbound and outbound packages at a Special Venue UPS Store, ensuring accurate processing and timely delivery.
• Generated royalty reports to maintain financial transparency and accountability.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained the cleanliness and organization of the store to optimize operational efficiency.
• Collaborated with event managers to coordinate shipping logistics for various events.
• Oversaw the shipping out of freight crates and packages with meticulous attention to detail.
• Liaised with vendors, negotiated contracts, and procured necessary supplies and services.
• Demonstrated strong interpersonal skills in cultivating and maintaining positive relationships with external partners.
• Provided exceptional customer service and sales support.
• Recommended suitable vehicle options and promoted additional services.
• Managed reservations and processed transactions accurately.
• Conducted vehicle inspections to maintain quality standards.
• Resolved customer concerns promptly and effectively.
• Maintained records and completed administrative tasks.
• Demonstrated sales proficiency and adaptability.
• Possessed strong interpersonal and communication skills.
• Worked flexible schedules including weekends and holidays.
Provided exceptional customer service and sales support
Recommended suitable vehicle options and promoted additional services
Managed reservations and processed transactions accurately
Conducted vehicle inspections to maintain quality standards
Resolved customer concerns promptly and effectively
Maintained records and completed administrative tasks
Demonstrated sales proficiency and adaptability
Possessed strong interpersonal and communication skills
Worked flexible schedules including weekends and holidays