Nasem Mazahreh
Cherry Hill,NJ
Summary
Highly analytical and security-conscious professional with strong operational acumen and extensive experience in security operations, client personal protection, risk analysis, investigations, and people management. Adept at enhancing organizational resilience through threat assessment, incident response planning, and on-time response actions in sensitive and uncertain environments. Proven track record of implementing and managing comprehensive security strategies for high-profile personal protection with a focus on excellence and confidential service delivery. Well-developed proficiencies in leveraging security defense techniques and managing physical security to mitigate potentially dangerous situations. People-centric team leader, capable of fostering collaboration between cross-functional departments to optimize operational execution and ensure alignment with security objectives and regulatory compliance. Proactive individual with an aptitude to ensure the best possible outcomes by designing standard procedures, developing effective policies, and driving continuous improvement initiatives. Highly accomplished Director of Operations with extensive experience law enforcement/ physical security development, and strategic planning. Recognized for development of new services and operations and realization of revenue performance and enhancement. Facilitates workforce change to support re-engineering initiatives and meet organizational financial and quality objectives. Dynamic leader consistently achieving outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues.
Overview
28
28
years of professional experience
5
5
Certification
Work History
Operations Director
U.S. Security Care
Blue Bell, PA
01.2020 - Current
- Serve as Security Operations Director and collaborated with the Vice President to cultivate a security-conscious culture, enhance team collaboration, and build trust with external companies
- Implement new policies and procedures to align with supply chain security, workforce protection, and regulatory requirements
- Managed staffing and scheduling functions and ensured seamless operations by addressing replacement issues for territory coverage and aiding scheduling staff with personnel requests during surges
- Headed training initiatives on mobile applications for time tracking and ensured adherence to overtime standards through effective scheduling, recruitment strategies, and strict compliance
- Scrutinized assignment requests for alignment with company and client standards by monitoring performance through KPIs, providing timely feedback on metrics, and communicating with field managers and HR teams
- Provided integral support in recruitment, interviewing, and integration of new hires into schedules after training
- Improved operational efficiency by implementing corrective measures for different attendance issues, including instances of lateness, excessive call-outs, and no-call/no-show occurrences
- Collaborated with internal stakeholders and external entities to develop comprehensive security programs, conduct security risk assessments, and mitigate risks through management efforts
- Directed CSS initiatives, developed new SOPs, and promoted a culture of security by aligning with the company mission and complying with security regulations and guidelines under U.S
- Security Care principles
- Supervised special security projects and other assigned responsibilities, such as the CTPAT program and US CBP Security Compliance for Bonded Warehouses
- Promoted a positive work culture, drove adherence to security protocols, and provided updates to senior leadership for operational excellence and exception service delivery
- Supervised all areas of technology implementation and physical security systems, including CCTV, DVR, Card-key access systems, remote security systems, and other security system supports
- Oversaw selection, contracting, and management of contract security services within budgetary constraints
- Conducted confidential investigations and delivered accurate reports as requested by the VP of Security and executive management
- Coordinated with corporate, divisional, and operational leadership to implement and enhance security protocols and steer decisions on security processes toward continuous improvement
- Represented the company's interests by remaining up-to-date with industry best practices and establishing productive relationships with external security professionals and regulatory bodies.
Investigator
Keystone Intelligence Network
Philadelphia, PA
- Implemented surveillance, conducted thorough investigations, and provided personalized security details to ensure maximum safety and protection service and align with customer requirements.
PSD-Personal Security Detail
Scorpion Security
Amman, Jordan
- Served as a valuable member of the security team member and safeguarded high-profile officials
- Conducted comprehensive threat assessments and risk analysis
- Oversaw venue security and strategic planning of advanced logistics for secure transportation operations.
Police Officer
Camden Police Department
Camden, NJ
- Patrolled assigned areas, enforced laws, and worked with stakeholders to enhance community cooperation
- Collaborated with crime-solving teams, headed record drug arrests, and provided crucial translation and interrogation support for the JTTF.
Education
Masters in Criminal Justice -
St. Joseph University
Bachelors in Political Science -
Rutgers University
Skills
- Security operations
- Client personal protection
- Risk analysis
- Investigations
- People management
- Threat assessment
- Incident response planning
- Security defense techniques
- Physical security detail
- Operational execution
- Regulatory compliance
- Standard procedures
- Effective policies
- Continuous improvement initiatives
- Supply chain security
- Workforce protection
- Staffing and scheduling
- Training initiatives
- Recruitment strategies
- Performance monitoring
- Security risk assessments
- Security programs
- SOP development
- US CBP Security Compliance
- Technology implementation
- Contract security services
- Confidential investigations
- Industry best practices
- Surveillance
- Venue security
- Strategic planning
- Law enforcement
- Community cooperation
- Crime-solving
- Translation
- Interrogation
- Close protection
- Language proficiency in English and Arabic
Certification
- RPO
- SORA
Membership
Member The International Association of Close Protection
Training And Development
- CQB
- High Risk Executive Protection Training
- WPS Training
- FBI Detective School
- DEA Narcotics Training
- Counterterrorism Training
- PA- Polygraph Examiner
Languages
- English
- Arabic
Timeline
Operations Director
U.S. Security Care
01.2020 - Current
Investigator
Keystone Intelligence Network
PSD-Personal Security Detail
Scorpion Security
Police Officer
Camden Police Department
Masters in Criminal Justice -
St. Joseph University
Bachelors in Political Science -
Rutgers University
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