Summary
Overview
Work History
Timeline
Generic

Naser Edeeb

Coral Gables,FL

Summary

A challenging position with an international company or global organization where my skills and experience will make a difference in reaching and surpassing the goals and objectives of the enterprise that offers the opportunity for growth to highly motivated and dedicated individuals. Arabic, English speaking

Overview

19
19
years of professional experience

Work History

Terminal Operation Agent

Miami Dade, Miami international Airport
Coral Gables, FL
01.2019 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Upsold additional products or services when appropriate in order to meet sales goals.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
  • Analyzed market trends in order to identify potential areas for new business opportunities.
  • Prepared promotional materials for marketing campaigns.
  • Organized promotional events such as trade shows conferences.

Customer Service Representative

Swissport, Miami International Airport
Miami, FL
09.2017 - 01.2019

Costumer, Supervisor - Logistics Operations

Florida
, USA
01.2012 - 01.2016
  • Services
  • Swissport International, the world's leading provider of ground and air cargo services to the Aviation industry
  • My duty is to provide high service in Ground handling to travelers to ensure they get quality in services
  • Arrival and Transfer services - Baggage Services - Check-in Services - Passenger Services - Gate and Departure Services - Lost and find Services - Special passenger and VIP Services
  • During this period, I was also trained and worked during selective hours at SMS International port services: an organization that offers ground/ port services to the Leisure Cruise Lines Industry as required by the individual cruise company
  • I have worked at different Port locations like, Port of Miami
  • Port of Everglades and Port of Canaveral
  • My duty was - Passenger Port Services Disembarkation/Embarkation - Check-in guests electronically - Verify validity of guest travel documents in accordance with the governmental travel requirements, and update document information in the system
  • Worked in different operational areas and rotated in positions, and locations, according to the operational demands
  • Group passengers Arrival/Departure Airport and hotel transfer - Hotel Group assistant - VIP passengers special services Including Luxury Private Transfer
  • Top of the line customer service, and efficient verbal
  • Libya Branch coordination
  • Chimec Germany, Libya Branch - Tripoli, LY, CHIMEX is a multinational company with offices in forty-five countries providing products and services to the oil industry around the world
  • The Libya Branch is a joint venture with CHIMEX- Germany
  • My area of responsibility includes ensuring that clients are receiving the servicing they require by supervising shipment and deliveries to clients
  • This included all necessary administrative work to ensure a smooth transition of products through Libyan customs
  • Also responsible for local and expatriate employees' needs; as well as contributing to the negotiation of new business and the resolution of possible disputes that may end up in an important financial loss to the company.

Logistics Manager

BIT Italia, Consulting
01.2011 - 01.2012
  • Libyan Affairs
  • Traveled through Western Europe and the U.S.A
  • Consulting on Libyan related matters to organizations in Italy and the U.S.A.; i.e., BIT Italia, Turin, Italy, Advance C4 Solutions and Shutts & Bowen, in Florida

Manager

Amona Ranhill Consortium SDN, BHD
, U.S.A
01.2007 - 01.2011
  • International and domestic transportation, Accommodations, Relocations
  • A multinational company with headquarters in Kuala Lumpur, Malaysia, commissioned by the Libyan
  • Government to build thousands of housing units
  • In this capacity I had 60 employees within my area of responsibility, which included negotiation and contracting of all air and land transportation; including volume purchasing of individual and bulk air fares, control and issuance of all air tickets required by the Company, which averaged to about 500 air tickets per year, as well as ensuring appropriate levels of hotel and other accommodations for 4000
  • Company employees coming from Europe, Asia and Africa with approximately 400 to 600 employees arriving and departing each year
  • This required great sensitivity for diverse ethnic, religious and dietary needs
  • I was also in charge of the relocation of all levels of domestic and expatriate employees
  • The position also included the overall management and servicing of the Company's fleet consisting ofvehicles ranging from automobiles to different types of trucks
  • My area of responsibilities also covered obtaining the proper types of visas depending on the employee's position and providing meet and assist services at airports and all points of entry into the country, which averaged approximately 500 per year
  • To ensure a smooth arrival/ departure to/ from
  • Libya, during a period when Libyan Immigration was an extremely cumbersome and time-consuming procedure, it could only be addressed properly by establishing the appropriate contacts at all levels of the government bureaucracy.

Manager

Abercrombie & Kent, Tripoli
01.2005 - 01.2007
  • An international purveyor of high-end travel arrangements to exotic destinations for the discerning traveler
  • Responsibilities included representing Abercrombie & Kent in Libya as a destination market and as such totally responsible for the servicing and negotiating of appropriate upscale establishments to be offered to international clients, as well as local high-end business accounts
  • Duties covered the preparation of creative itineraries, pricing and delivery of services contracted
  • In addition, provided assistance to foreign senior executives regarding local Libyan market information, business practices, and organization of important appointments and VIP meetings
  • This service required extensive quality control and solid interpersonal skills to ensure that these seasoned travelers and high-level executives received the services they demanded
  • Abercrombie &
  • Kent would also provide these services to very highly placed local individuals when going abroad.

Timeline

Terminal Operation Agent

Miami Dade, Miami international Airport
01.2019 - Current

Customer Service Representative

Swissport, Miami International Airport
09.2017 - 01.2019

Costumer, Supervisor - Logistics Operations

Florida
01.2012 - 01.2016

Logistics Manager

BIT Italia, Consulting
01.2011 - 01.2012

Manager

Amona Ranhill Consortium SDN, BHD
01.2007 - 01.2011

Manager

Abercrombie & Kent, Tripoli
01.2005 - 01.2007

Similar Profiles

CREATE PROFILE
Naser Edeeb