Nash Ramessar
Ozone Park,NY
Summary
Seasoned General Manager with a proven track record at Decorative Things, enhancing operational efficiency and customer satisfaction. Expert in budget management and vendor negotiations, I spearheaded a project that elevated on-time delivery performance to 99%. Renowned for exceptional leadership and problem-solving skills, I excel in driving teams towards achieving competitive excellence and fostering robust vendor and customer relationships.
Overview
23
23
years of professional experience
Work History
General Manager
Decorative Things
New York, New York
08.2017 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Responded promptly to customer inquiries through email or phone calls.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Managed inventory levels across multiple channels, including Amazon FBA and eBay.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
Shipping and Receiving Manager
Gracious Home
New York, NY
01.2002 - 11.2016
- Revised and developed SOPs for the Receiving and Customer Service Departments.
- Streamlined shipping processes and researched competitive shipping prices with numerous delivery services.
- Spearheaded the development of an order tracking system, enhancing on-time delivery performance from 80% to 99%.
- Assisted in establishing a model, efficient inventory system. Implemented a plan for maintaining a proper inventory mix. Achieved a 30% inventory reduction, yet eliminated stockouts.
- Streamlined order entry system and improved accuracy of documentation, reducing shipping and order entry errors. Facilitated improved communication among departments.
- Restructured the department and instituted a training program to cross-train staff, improving the efficiency of the entire department.
- Coordinated with buyers and vendors on problem identification and resolution.
- Maintained and promoted exceptional customer service and public relations.
Substitute Teacher
NYC Department of Education
New York, NY
09.2008 - 06.2012
- I filled in for absent teachers in emergencies and on short-term assignments.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Managed classroom environments to ensure a safe and productive learning experience.
- Organized lesson plans and activities for students.
- Monitored student progress and provided feedback for improvement.
- Participated in professional development programs related to education topics.
- Administered tests and assessments according to school guidelines.
- Fostered a positive learning environment that promoted mutual respect.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Provided notes and reports on school day activities to primary teacher.
- Graded tests and assignments using head teacher's grading guidelines.
Education
Master of Arts - Early Childhood Education
Queens College
Flushing, NY06-2008
Bachelor of Arts - Religion And History
Connecticut College
New London, CT12-2002
Skills
- Budget management
- Inventory control
- Sales reporting
- Staff recruitment
- Vendor negotiation
- Customer relationship management
- Team leadership
- Training facilitation
- Effective communication
- Leadership
- Vendor negotiations
- Purchasing and planning
- Purchasing
- Administrative skills
- Data review
- Cost analysis and savings
- Verbal and written communication
- Efficient multi-tasker
- Budgeting and cost control strategies
- Vendor relationships
- Cost reductions
- Customer experiences
- Order management
- Process improvement
- Problem solving
Timeline
General Manager
Decorative Things
08.2017 - Current
Substitute Teacher
NYC Department of Education
09.2008 - 06.2012
Shipping and Receiving Manager
Gracious Home
01.2002 - 11.2016
Master of Arts - Early Childhood Education
Queens College
Bachelor of Arts - Religion And History
Connecticut College
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