Nash Yeager
St Augustine,FL
Summary
8 years of experience with a multitude of software: Salesforce, SharePoint, Oracle, Access, Outlook, Excel, Word, PowerPoint, IRIS, Navigator, RxClaim, Avaya, CMS, Qfiniti, and more. Able to quickly learn new software and adapt to frequent changes.
Management in customer service, retail, and sales positions. Committed to being a team leader, holding meetings to promote team success, and company culture. Able to efficiently prepare accurate reports as needed. Currently pursuing the Google IT Support Professional certificate and working toward a career in IT.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Advocate
OptumRx Mailing Pharmacy
06.2012 - 03.2021
- Exceeded all metrics including net promoter score, quality, call handle time, hold time, and adherence
- Answered inquiries regarding enrollment, benefits, and mail service pharmacy
- Processed refill, renewal, and transfer requests
- Maintained a 100% quality score
Lead Customer Service Advocate
OptumRx Mailing Pharmacy
10.2014 - 10.2017
- Managed escalated customer service issues and documented resolutions in Salesforce/SharePoint
- Functioned independently to prioritize, organize, and complete assigned work and projects
- Held team meetings and assisted supervisors with coaching
- Trained Customer Service representatives
- Processed claims adjustments, returns, resends, reversals, and refunds
Associate Manager
Stor Kwik
07.2012 - 03.2013
- Catered to all office and property tenants, rectified incomplete leases, increased insurance penetration
- Raised occupancy 5.6% from September 2012 to December 2012 (24 net rentals)
- Earned “Florida Team Member of the Quarter” for Q4 2012
- Performed maintenance on and prepared vacant office suites for rent
Manager
SmartStop, Storage
07.2011 - 02.2012
- Increased site revenue by $5,000/month from July 2011 to November 2011
- Reduced accounts receivable by 60%-80% each month with professional collection methods
- Raised occupancy 6.3% from July 2011 to December 2011
- Marketed to local businesses and promoted business networking
Education
High School Diploma -
Bartram Trail High School
Saint Johns, FL 08.2005 - 08.2009
Skills
Account Management
undefinedTimeline
Lead Customer Service Advocate
OptumRx Mailing Pharmacy
10.2014 - 10.2017
Associate Manager
Stor Kwik
07.2012 - 03.2013
Customer Service Advocate
OptumRx Mailing Pharmacy
06.2012 - 03.2021
Manager
SmartStop, Storage
07.2011 - 02.2012
High School Diploma -
Bartram Trail High School
08.2005 - 08.2009
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