Summary
Overview
Work History
Education
Skills
Accomplishments
Employee Of The Month
Timeline
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Nasha Williams

Charlotte,NC

Summary

Dynamic security professional with extensive experience at Marriott International, adept in incident reporting and emergency response. Proven ability to enhance safety through vigilant patrol operations and effective CCTV surveillance. Recognized for superior customer service and complex problem-solving skills, ensuring a secure and welcoming environment for all guests.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Security Officer

Marriott International, Inc.
03.2023 - Current
  • Monitored premises to ensure safety and security for staff and visitors.
  • Conducted regular patrols to detect and deter potential security breaches.
  • Assisted in emergency response efforts, following established protocols.
  • Reported incidents accurately and promptly to supervisors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Monitored CCTV cameras and alarm systems for security breaches.

Delivery Driver

Amazon
07.2022 - 04.2023
  • Delivered packages efficiently, ensuring timely arrival to customers and maintaining service quality.
  • Operated delivery vehicles safely, adhering to traffic regulations and company policies.
  • Managed route planning effectively to minimize delivery times and fuel consumption.
  • Communicated with dispatch to provide updates on delivery status and resolve issues promptly.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Security Officer

Allied Universal Security Services
11.2021 - 07.2022
  • Collaborated with team members to maintain a secure environment.
  • Learned and utilized security systems and surveillance equipment effectively.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Stocking Associate

Old Navy, Gap
09.2019 - 02.2021
  • Organized merchandise displays to enhance product visibility and accessibility.
  • Assisted in inventory management by restocking shelves and monitoring stock levels.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Trained new associates on stocking procedures and safety protocols.
  • Led team of customer service representatives to enhance operational efficiency and service quality.
  • Coordinated with cross-functional teams to ensure alignment on customer service goals and initiatives.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Onboarded and trained customer representatives to meet performance and service goals.

Restaurant Supervisor

Betty Jeans Restaurant
07.2016 - 12.2018
  • Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on customer service best practices and operational efficiency.
  • Coordinated scheduling for team members, optimizing coverage during peak hours.
  • Implemented inventory management processes to reduce waste and enhance supply chain efficiency.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Planned and executed promotions and special events in close collaboration with management.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

High School Diploma -

Hanover Park High School
East Hanover, NJ
06-2011

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • Superior customer service
  • Emergency response
  • Patrol operations
  • Complex Problem-solving
  • Document management
  • Active shooter training
  • Shift work experience
  • De-escalation techniques

Accomplishments

    -CPR Certified

    -T.I.P.S Certified

    -De-Escalation Certified

    -Employee Of The Month

    -CLSS Certified

    -Heart of the House Certified

    -Team Lead

Employee Of The Month

April 2025

I received employee of the month for my dedication and hard work to my job. Putting over 50 hours weekly is hard in hospitality when dealing with 1,000's of people weekly. Everything i do never go unnoticed because of the effort and hard work i put into every thing i do in every department i assist other then mines. Early April i received and award called, "Heart Of The House". The reasons behind receiving that award is taking the initiative to do job duty's without being asked in any field throughout a hotel other then security.

Timeline

Security Officer

Marriott International, Inc.
03.2023 - Current

Delivery Driver

Amazon
07.2022 - 04.2023

Security Officer

Allied Universal Security Services
11.2021 - 07.2022

Stocking Associate

Old Navy, Gap
09.2019 - 02.2021

Restaurant Supervisor

Betty Jeans Restaurant
07.2016 - 12.2018

High School Diploma -

Hanover Park High School

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