Nashalee Jusino
San Antonio
Summary
Highly effective and clear communicator with strong written and verbal communication skills. Proficient in basic clerical tasks and computer skills, including Microsoft Office and IT. Committed to making a significant impact in the role at the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Meta
08.2021 - Current
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
Personal Shopper
H.E.B
08.2020 - Current
- Trained new employees on company policies and strong sales techniques
- Used knowledge of company products and services to recommend solutions to customers
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
Nursing Student Intern
NVC
03.2021 - 06.2023
- Collaborated closely with healthcare professionals to ensure timely responses to changes in patient conditions.
- Delivered high-quality patient care under pressure during emergency situations alongside experienced nursing staff members.
- Enhanced patient care by assisting nursing staff in administering medications and monitoring vital signs.
Customer Service Representative
Marshalls & HomeGoods
03.2020 - 04.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
In-Home Nanny
Private Household
07.2019 - 08.2020
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Improved children''s social skills by organizing playdates and group outings.
Student Nurse Assistant
Saint Frances Hospital
04.2018 - 05.2019
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
- Contributed to efficient healthcare delivery by accurately documenting patient information in electronic medical records.
- Completed daily documentation and charts regarding patient care and input reports into practice databases
Life Insurance Sales Representative
Lincoln Heritage Life Insurance
05.2017 - 05.2018
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Conducted thorough policy reviews for existing clients, ensuring appropriate coverage levels were maintained over time.
- Enhanced team productivity by sharing best practices and collaborating on sales strategies.
Customer Service Associate
Lake Compounce Amusement Park
04.2017 - 03.2018
- Analyzed and collected customer information to prepare product or service reports
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Referred unresolved customer grievances to designated departments for further investigation
Education
Certificate of Epidemics -
Pennsylvania State University
University Park, PA03-2024
Associate of Science -
Northwest Vista College
San Antonio, TX06-2023
High School Diploma -
New Britain High School
New Britain, CT06-2019
Skills
- Reliability and punctuality
- Microsoft Excel
- Data entry
- Social media marketing
- Digital marketing
- Problem resolution
- Strong work ethic
- Professionalism and discretion
Certification
- TABC Certification
- Certificate in Infection Prevention and Control (CIC) - Certification Board of Infection Control and Epidemiology, Inc.
Awards
- Academy Student of The Year
- Honor Roll
- Employee of The Month
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Sign Language
Limited Working
Timeline
Digital Marketing Specialist
Meta
08.2021 - Current
Nursing Student Intern
NVC
03.2021 - 06.2023
Personal Shopper
H.E.B
08.2020 - Current
Customer Service Representative
Marshalls & HomeGoods
03.2020 - 04.2021
In-Home Nanny
Private Household
07.2019 - 08.2020
Student Nurse Assistant
Saint Frances Hospital
04.2018 - 05.2019
Life Insurance Sales Representative
Lincoln Heritage Life Insurance
05.2017 - 05.2018
Customer Service Associate
Lake Compounce Amusement Park
04.2017 - 03.2018
- TABC Certification
- Certificate in Infection Prevention and Control (CIC) - Certification Board of Infection Control and Epidemiology, Inc.
Certificate of Epidemics -
Pennsylvania State University
Associate of Science -
Northwest Vista College
High School Diploma -
New Britain High School