Nashalia Ortiz
Port Saint Lucie,FL
Summary
Gain a responsible position that will allow myself to utilize knowledge, skills and create opportunities for self growth and development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dietary Server
The Palms Of St Lucie West
2023.08 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Warehouse Receiver
Plaza Extra East
2015.06 - 2023.06
- Unloaded pallets and deliveries and organized products in warehouse.
- Operated forklift and other warehouse equipment to safely move and store goods.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Cleaned and organized warehouse spaces and outdoor dock areas to promote productivity.
- Staged pallets for quick movement to correct warehouse locations.
- Organized proper storage methods, identification and stock location for different types of items.
- Recorded data on stock items, customer orders and work assignments to maintain detailed records.
- Handled damaged stock issues to recover monies for unusable items.
- Calculated space required to store and ship different types of materials to maximise load efficiency.
- Examined and unpacked incoming shipments to locate damaged items.
- Executed quality control procedures to verify acceptable condition of goods.
Cashier
Plaza Extra East
2015.06 - 2023.06
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Implemented procedures for proper cash handling, training staff members on practices.
- Observed cashier performance and offered feedback to improve skills.
- Informed cashiers of price changes and specials, documenting details in log book for reference.
- Processed and managed store returns. Created cashier shift schedules
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns.
- Assigned cash drawers and reconciled transactions following each shift.
Service Desk Supervisor
Plaza Extra East
2015.06 - 2023.06
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Staff shift schedule coordination.
- Greet customers that enter and leave store
- Reported safety and security concerns to store manager
- Addressed customer complaints and offered solutions
- Collected credit card information for transactions and posted charges for customers.
- Represented brand and upheld high standards of quality and service.
Receptionist Intern
Pan American Investments
2015.01 - 2015.05
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Filed and stored paperwork.
- Managed facility conference room usage.
- Ensure there is organized and resourceful office space.
- Updated and confirmed appointments for calendar.
Education
High School Diploma -
St. Croix Central High School
St.Croix, VI05.2017
Skills
- Safe Work Practices
- Cash Handling
- Stocking and Replenishing
- Bill Computation
- Great written & verbal presentation
- Organization and scheduling
- CPR
- Customer Service
- First Aid
- Transaction Processing
- Problem-solving and creative thinking
- Experience handling confidential data
- Microsoft Office: Word, PowerPoint
- Computer Skills
- Multitasking with attention to detail
Certification
- AED Certification License - May 2023-May 2025
- Food Handler Certification
- First Aid Certification- May 2023-May 2025
- CPR Certification- May 2023-May 2025
Timeline
Dietary Server
The Palms Of St Lucie West
2023.08 - Current
Warehouse Receiver
Plaza Extra East
2015.06 - 2023.06
Cashier
Plaza Extra East
2015.06 - 2023.06
Service Desk Supervisor
Plaza Extra East
2015.06 - 2023.06
Receptionist Intern
Pan American Investments
2015.01 - 2015.05
High School Diploma -
St. Croix Central High School
- AED Certification License - May 2023-May 2025
- Food Handler Certification
- First Aid Certification- May 2023-May 2025
- CPR Certification- May 2023-May 2025
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