Nashalie Lopez Diaz

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
• Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
• Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Recaptured funds from 60% of delinquent accounts, consistently exceeding quotas. Located delinquent customers via employers, government records, and other methods. Helped customers get back on top of payment demands bu setting up accommodating payment plans.

• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.