Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nashanti Hunter

Noraml,IL

Summary

Diligent College Student focused on Psychology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. I am pursuing flexible part-time or full-time employment with weekends, evenings, and morning shifts available. I have three years in customer service, giving the quality care all customers deserve and need.

Overview

5
5
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
Normal, IL
11.2023 - Current
  • Developed and maintained a positive working environment for all staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Resolved customer complaints in a timely and professional manner.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Developed strategies for improving customer satisfaction ratings across all stores in the area.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Developed and implemented truck loading processes to simplify and maximize drivers' time.
  • Utilized technology and software to enhance efficiency, accuracy, and customer experience.
  • Resolved customer complaints and issues swiftly to maintain high service standards.
  • Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
  • Counted and balanced registers.
  • Prepared and analyzed reports on area performance, presenting findings to senior management.
  • Fostered positive relationships with customers to enhance satisfaction and loyalty.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Babysitter

Independant
Normal, IL
01.2020 - Current
  • Responsibly watched children while parents were out.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Supervised and cared for children ages 1 to 10.
  • Enforced rules to teach good manners and maintain safe environment.
  • Helped complete homework, school projects and chores.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Ensured physical and social well-being of each child.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Tutored children in multiple school subjects to boost educational performance.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Front End Supervisor

Ross Dress for Less
Normal, IL
09.2023 - 11.2023
  • Trained new employees in customer service techniques and store policies.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.

Sales Associate

Ross Dress for Less
Normal, IL
06.2023 - 09.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Crew Trainer

Wendy's Fast Food
Noraml, IL
03.2020 - 05.2023
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delivered group and individual needs-based training to personnel.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.

Education

High School Diploma -

Normal Community High School
Normal, IL
05.2022

Associate of Arts - Psychology

Heartland Community College
Normal, IL

Skills

  • Training Tools and Resources
  • Policies and Procedures
  • Active Listening
  • Learning Platforms
  • Written and Verbal Communication
  • Customer Service
  • Processing Payments
  • Creative Solution Development
  • Attention to Detail
  • Employee Performance Management
  • Documentation skills
  • Brand Awareness
  • Safety Management
  • Workforce Planning
  • Sales Tracking
  • Continuous improvements
  • Payment Processing
  • Merchandising understanding
  • Teamwork and Collaboration
  • Professional Demeanor
  • Listening Skills
  • Excellent communication skills
  • Service-oriented
  • Written and oral communication skills
  • Store Opening and Closing
  • Merchandising knowledge
  • Complex Problem-Solving
  • Relationship Building
  • Sales Forecasting
  • Cash Register Operation

Timeline

Area Supervisor

Ross Dress for Less
11.2023 - Current

Front End Supervisor

Ross Dress for Less
09.2023 - 11.2023

Sales Associate

Ross Dress for Less
06.2023 - 09.2023

Crew Trainer

Wendy's Fast Food
03.2020 - 05.2023

Babysitter

Independant
01.2020 - Current

High School Diploma -

Normal Community High School

Associate of Arts - Psychology

Heartland Community College

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Nashanti Hunter