Committed and motivated business owner and recent graduate of East Carolina University. Awarded Bachelors of Science in Hospitality Management and Business Administration, as well as Bachelors of Arts in Sociology. Bringing hands-on experience and success in helping plan & assist in special events from start to finish. Accomplished in building relationships with clients and exceeding expectations. Eager to contribute to any team's success through hard work, attention to detail and excellent organizational skills. Clear understanding of the conventions and special events industry proven with Cvent Certification.
Certifications
Maintained neat and orderly front desk and lobby area to uphold hotel standards.
• Upheld hotel policies and procedures by providing high level of customer service.
• Assisted guests with luggage and provided directions to rooms to enhance customer
service.
• Created welcoming and comfortable environment for guests.
• Inputted daily occupancy, room rate and revenue into property management
system for updated recordkeeping and accounting.
• Maintained front desk's concierge book to provide visitors with access to relevant
local information.
• Took reservations over phone and through email, recording guest information in
computer system and verifying details.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Worked with chefs to plan menus according to client needs and budgets.
• Met with clients to outline desired goals and prepared quotes for overall catering
costs.
• Handled catering scheduling, ordered food and planned events.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Purchased food and cultivated strong vendor relationships.
• Coordinated with event planners for floor and table layouts, guest numbers and
overall catering needs.
• Oversaw food preparation and monitored safety protocols.
• Coordinated with catering staff to deliver food services for special events and
functions.
• Handled escalated customer concerns with speed and knowledgeable support to
achieve optimal satisfaction and maintain long-term loyalty.